Matilda Masumba

• Driving a vehicle to conduct onsite visits to members' homes, schools, and/or program sites to develop relationships and to discuss services needs and supports.
• Developing, writing, reviewing, monitoring, and evaluating Individual Support Plans (ISPs) by mandated timelines documenting individual progress and concerns, and completing appropriate referrals to community agencies. Researching community for available resources to meet needs identified in ISP to inform members of resource options.
• Facilitating meetings and program visits to assist with members/family choices; completing referrals for assessed/covered services.
• Collaborating with community agencies to aid and support members and families in crisis.
• Improve DDD member satisfaction by efficiently addressing and resolving support issues.
• Manage high-volume caseloads, ensuring timely completion of tasks and effective communication with DDD members.
• Developing tailored support plans for diverse DDD members and identifying unique needs and goals.

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Working collaboratively with the clinical team to engage, educate, communicate, and coordinate care with clients, their families, behavioral health, medical and dental providers, community resources, and others and ensuring that all services prescribed in the individualized service plan are implemented

• Enhanced patient comfort by providing compassionate and attentive care.
• Improved patient health outcomes through diligent monitoring and timely intervention.
• Assisted patients with daily living activities, ensuring their safety and well-being.
• Developed strong rapport with patients and families, fostering trust and open communication.

• Enhanced residents'' quality of life by developing and implementing individualized care plans.
• Reduced staff turnover by providing comprehensive training programs and fostering a supportive work environment.
• Increased resident satisfaction with daily activities by tailoring programming to individual interests and needs.
• Ensured the safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
• Assisted residents in achieving personal goals by offering guidance, support, and encouragement throughout the process.
• Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
• Streamlined group home operations through effective budget management and resource allocation.
• Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
• Promoted independence among residents by teaching essential life skills, such as cooking, cleaning, and money management.
• Facilitated conflict resolution among residents, resulting in improved communication skills and interpersonal relationships within the group home setting.
• Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
• Provided ongoing support to families of residents through regular updates on progress made toward individual goals outlined in their care plans.
• Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
• Mentored new staff members, providing support and guidance to foster professional growth and development within their roles.
• Evaluated staff performance regularly, offering constructive feedback and implementing performance improvement plans when necessary.
• Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
• Created staff work schedules so each shift had an appropriate number of employees for coverage.
• Mentored and coached staff to improve performance and interactions with residents.
• Scheduled physician and other appointments for residents, providing transportation to each visit.
• Assisted residents with basic hygiene and healthcare needs.
• Communicated effectively with residents, staff, and other stakeholders by listening, being respectful, and promoting a positive demeanor.

• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
• Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
• Coordinated the development and implementation of person-centered plans.
• Ensure that the client's medical, financial, and recreational needs are met.
• Supervising and administering medication to clients

• Consistently met or exceeded state standards for Pre-Kindergarten education through effective lesson planning and delivery.
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.