Summary
Overview
Work History
Education
Skills
Timeline
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Matilda Pinjuv

Missoula,MT

Summary

Enthusiastic and motivated individual with experience in customer service and sales. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive experiences.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Zootown Hype And Vintage
04.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Catalog Photographer/ Auction Assistant

Davis Brothers Auction
03.2022 - Current
  • Contributed to team objectives in fast-paced environment.
  • Informed customers of promotions to increase sales productivity and volume.
  • Set and achieved company defined sales goals.
  • Maintained current knowledge of evolving changes in marketplace.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Waitress

Cheng Family Resteraunt
03.2021 - 07.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

Bachelor of Science - Computer Science

The University of Montana
Missoula, MT
05.2027

Skills

  • Appointment Scheduling
  • Team Collaboration
  • Clerical Support
  • Regulatory Compliance
  • Customer Service
  • Complex Problem-Solving
  • Cross-Functional Team Collaboration
  • Problem Resolution
  • Dynamic
  • POS System Operation
  • Equipment Preparation
  • Shot Composition
  • HD Photography
  • Accurate Money Handling
  • Customer Relationship Management (CRM)

Timeline

Customer Service Associate

Zootown Hype And Vintage
04.2023 - Current

Catalog Photographer/ Auction Assistant

Davis Brothers Auction
03.2022 - Current

Waitress

Cheng Family Resteraunt
03.2021 - 07.2022

Bachelor of Science - Computer Science

The University of Montana

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Matilda Pinjuv