Matilda Tamayo
Dallas,TX
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
30
30
years of professional experience
Work History
Team Leader
Walmart
12.2015 - 09.2023
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
Housekeeping Cleaner
Cal-Gar Enterprises
06.2013 - 11.2014
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
- Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
- Dust free enviroment due to all robtic equipment,
Inventory Auditor Temp
RGIS Inventory
12.2012 - 02.2013
- Improved inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Streamlined the auditing process for faster results, utilizing advanced software tools and data analysis techniques.
- Reduced discrepancies in inventory records by maintaining thorough documentation and promptly addressing identified issues.
- Enhanced overall warehouse efficiency with meticulous organization and proper storage of items.
Ticket Agent
State Fair Seasons
09.2012 - 10.2012
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
- Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
- Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
- Continuously assessed work processes in order to identify areas for improvement and implement necessary changes to increase productivity.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Direct Care Worker
Nexus Recovery Center
03.2001 - 05.2012
- Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
- Collaborated with interdisciplinary teams in designing and implementing personalized care plans, maximizing patient outcomes.
- Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
Community Support Worker P.M.
Phoenix House Foundation
03.2006 - 04.2010
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
- Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
- Facilitated group sessions focused on skill-building activities, promoting social engagement and personal growth among participants.
Customer Service
Warner Wallcoverings
10.1993 - 04.2000
- Verified and improved quality standards by analyzing customer service metrics.
- Developed and maintained strong relationships to deliver exceptional customer service support.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Met customer service objectives by providing superior customer service to [Language]-speaking customers.
- Provided high-level customer service, resolving issues promptly.
- Exercised composure under pressure and in escalated customer service scenarios.
- Followed up with customers about customer service.
- Provided outstanding customer service on phone and in person.
Education
GED -
El Centro College
Dallas, TX10.1993
Skills
- Cash Handling
- Team Supervision
- Mentoring
- Documentation And Reporting
Languages
Spanish
Full Professional
Timeline
Team Leader
Walmart
12.2015 - 09.2023
Housekeeping Cleaner
Cal-Gar Enterprises
06.2013 - 11.2014
Inventory Auditor Temp
RGIS Inventory
12.2012 - 02.2013
Ticket Agent
State Fair Seasons
09.2012 - 10.2012
Community Support Worker P.M.
Phoenix House Foundation
03.2006 - 04.2010
Direct Care Worker
Nexus Recovery Center
03.2001 - 05.2012
Customer Service
Warner Wallcoverings
10.1993 - 04.2000
GED -
El Centro College