Matilda A. Granvle
Alexandria,LA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Outgoing, with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
20
20
years of professional experience
Work History
Coordinator
SWLAHEC
08.2023 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Coached employees through day-to-day work and complex problems.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
Human Resources Manager
Kellie's Sitting Services, Inc.
06.2015 - 07.2023
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Processed employee claims involving performance issues and harassment.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
Home Manager
Westside Habilitation Center
08.2009 - 06.2015
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Oversaw meal planning and preparation, working closely with dietary staff to accommodate individual needs while promoting healthy eating habits among residents.
- Maintained a safe and comfortable living environment for residents through rigorous property maintenance and inspections.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Offered learning opportunities to help residents develop important life skills.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Evaluated staff performance on an ongoing basis, offering constructive feedback and guidance for improvement when necessary.
- Handled difficult situations calmly, addressing conflicts between residents or staff with diplomacy and fairness.
- Managed financial aspects of the home, including budgeting, expense tracking, and vendor negotiations to optimize resources.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Mentored and coached staff to improve performance and interactions with residents.
- Ensured compliance with state regulations through meticulous record-keeping and timely submission of required documentation.
- Enhanced resident satisfaction by implementing personalized care plans and coordinating daily activities.
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
Convenience Store Manager
IAC Liquidations, Inc
02.2004 - 08.2008
- Ensured compliance with all local, state, and federal regulations related to store operations, safety protocols, and licensing requirements.
- Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
- Handled cash transactions accurately while maintaining strict adherence to financial controls and security procedures.
- Maintained high standards of cleanliness and organization within the store to create a pleasant shopping experience for customers.
- Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
- Developed strong relationships with vendors to ensure timely deliveries and negotiate favorable pricing deals.
- Completed daily paperwork on sales reporting, banking and payroll reporting.
- Conducted regular performance evaluations for staff members offering constructive feedback aimed at supporting their professional development goals.
- Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance.
- Balanced multiple priorities simultaneously during peak business hours without sacrificing quality or customer satisfaction levels.
Education
Business Administration And Management
LSU-A
Alexandria, LA01.2001
High School Diploma -
Oakdale High School
Oakdale, LA05.1993
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- MS Office
- Scheduling and calendar management
- Recordkeeping
- Staff Management
- Strategic Planning
- Event Planning
- Event Coordination
- Point of Contact
- Staff Supervision
- Project Management
- Budget Planning
- Team Oversight
- Records Management
- Benefits and compensation management
- Compensation and benefits
- Corrective Action Planning
- Recruitment and hiring
- Human Resources Operations
- Legal Compliance
- Workforce Planning
- Recruitment
- Background Checks
- Employee Handbook Development
- Policy Enforcement
- Leadership Development
- Succession Planning
- Online position posting
- Career Development
- Exit Interviews
- Community Resources
- Medication Administration
- Care Coordination
- Exemplary communication skills
- Activity Planning
- Scheduling
- Client Transportation
- Schedule Management
- Safety Monitoring
- Crisis Management
- Staff Scheduling
- Emergency Preparedness
- Resident support
- Employee Performance Management
- Transportation Coordination
- Staffing
- Budget Management
- Policy and procedure implementation
- Nutrition planning
- Resident Documentation
- Developmental Disabilities
- CPR/AED
- Certified in CPR/AED
- Client meetings
- Data Analysis
- Store maintenance
- Time tracking
- Teamwork and Collaboration
- Computer Skills
- Team Leadership
- Decision-Making
- Problem Resolution
- Managing Operations and Efficiency
- Customer Relationship Management
- Hiring and Training
- Training and Development
- Goal Setting
- Team Development
- Task Delegation
- Documentation And Reporting
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved work issues which led to positive results.
- Completed and received a 12 week Management Certification Course with AAFES (Army Air Force &Exchange Services
- Certified Medical Assistant (October 2014-October 2023)
- First Aid/ CPR/ AED Instructor (January 2015-January 2022
Timeline
Coordinator
SWLAHEC
08.2023 - Current
Human Resources Manager
Kellie's Sitting Services, Inc.
06.2015 - 07.2023
Home Manager
Westside Habilitation Center
08.2009 - 06.2015
Convenience Store Manager
IAC Liquidations, Inc
02.2004 - 08.2008
Business Administration And Management
LSU-A
High School Diploma -
Oakdale High School