Matilde Francisco
Fort Payne,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Receptionist
Next G Mobile
10.2019 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Surpassed sales goals through the implementation of effective marketing strategies.
- Effectively communicate with customers about account changes, new products or services, and potential upgrades.
- Collected and returned unpurchased or returned items to the correct shelf locations and arranged displays to promote sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and backed up other customer service managers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
- Improved sales abilities and product knowledge continuously to provide optimal service and achieve quotas.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Handled over calls per shift signed up new customers, retrieved customer data, presented relevant product information, and canceled services.
Education
Associate of Science - Psychology
Northeast Alabama Community College
Rainsville, AL05.2023
High School Diploma -
Collinsville High School
Collinsville, AL05.2019
Skills
- Meeting Logistics
- Clerical Support
- Data Entry and Maintenance
- Responding to Difficult Customers
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Akateco (Guatemalan Language)
Native or Bilingual
Timeline
Customer Service Receptionist
Next G Mobile
10.2019 - Current
Associate of Science - Psychology
Northeast Alabama Community College
High School Diploma -
Collinsville High School
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