Matilde Murillo
Manteca,CA
Summary
Proven leader in hospitality and care sectors, notably at Hampton Inn By Hilton, where I spearheaded a team to elevate guest satisfaction and maintain impeccable standards. Skilled in time management and elderly care, I significantly enhanced operational efficiency. My respectful approach and ability to adapt quickly to new situations have consistently improved service quality and team performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Caregiver
IHHS
10.2023 - Current
- Assisted with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Provided safe mobility support to help patients move around personal and public spaces. Take to dr appointments.
Housekeeper/Breakfast Attendant
Best Western Hotel
02.2023 - 10.2023
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Provided exceptional service by warmly greeting guests upon arrival and offering assistance as needed.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Executive Housekeeping Manager
Hampton Inn By Hilton
07.2021 - 01.2023
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Organized seasonal deep-cleaning ,taking Inventory
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
- Completed schedules, shift reports, and other business documentation.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
Package Handler
Amazon Worker
06.2020 - 05.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques
- Followed packing processes to increase speed and accuracy.
- Labeled packages with appropriate shipping information for accurate deliveries.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Production Line Worker
Sunny Valley Meats
08.2018 - 03.2020
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Boxed, labeled, and transported items to support assembly operations.
- Collaborated with other production workers to achieve smooth running of production line.
- Packaged and labeled products using automated equipment.
Production Worker
GHIRARDELLI CHOCOLATE COMPANY
07.2015 - 03.2018
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Cashier
Grocery Outlet Bargain Market
06.2009 - 02.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Housekeeping Supervisor
Manteca Inn Of Manteca
11.2006 - 01.2009
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeping Supervisor
Best Western Hotel
05.1997 - 01.2006
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
Education
High School Diploma -
Lindbergh Adult School
Manteca, CA05.1994
Skills
- Time Management
- Housekeeping knowledge
- Health and safety compliance
- Task Delegation
- Customer service focus
- Ordering cleaning supplies
Certification
Foods Handlers Certification
Languages
English
Spanish