Matilde Roman
Reno,NV
Summary
Experienced Optometric Tech with background preparing patient for appointment with optometrist to foster outstanding examination experience. Liaises with intake staff to welcome patients and promote smooth patient transitional flow from reception to exam. Thrives on helping others and participating in patient care to create pleasant and memorable optometry visits. Outgoing and friendly Optometric Tech experienced with various optometry equipment and reading patient charts to determine patient testing. Maintains schedule and patient flow while completing filing and phone work to facilitate office operations. Assists with frame styling and selling glasses and contact lenses to achieve revenue goals.
Overview
14
14
years of professional experience
Work History
Optical Lead
Nevada Vision Group (Merged With Dr.Hum)
12.2019 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
Office Manager
Dr.Glenn Hum (Wildcreek Eye Care)
01.2010 - 12.2020
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Managed monthly statements to insure all bills paid on time.
- Billed all types of insurance for both routine and medical visits.
Education
Medical Assistant -
Milan Institute
Reno, NV10.2010
North Valleys High School
Reno, NV08.2009
Skills
- Corrective Lens Options
- Retail Sales
- Eyewear Trends
- Eyewear Brands
- Optical Orders
- Insurance Verification
- Contact Lens
- Display Building
- Supply Management
- Order Preparation
Languages
Spanish
Native or Bilingual
Timeline
Optical Lead
Nevada Vision Group (Merged With Dr.Hum)
12.2019 - Current
Office Manager
Dr.Glenn Hum (Wildcreek Eye Care)
01.2010 - 12.2020
Medical Assistant -
Milan Institute
North Valleys High School
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