Matilde Romero-Boza
Lincoln Park,MI
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Factory Worker
AJM Packaging
05.2022 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Used variety of hand and power tools to complete tasks.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Inspected and adjusted work performed to meet expectations.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Inspected products and machines to maintain quality and efficiency.
Customer Service Manager
Urbano Express
01.2010 - 02.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Established team priorities, maintained schedules and monitored performance.
Education
No Degree - Accounting And Finance
Universidad Estatal De Guayaquil
Guayaquil, EcuadorSkills
- Production Knowledge
- Materials Handling
- Safety Compliance
- Inventory Control
- Quality Control Analysis
- Manufacturing
Languages
Spanish
Native or Bilingual
Timeline
Factory Worker
AJM Packaging
05.2022 - Current
Customer Service Manager
Urbano Express
01.2010 - 02.2022
No Degree - Accounting And Finance
Universidad Estatal De Guayaquil
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