Matilde L. Melendez Romero
Piñon Hills,CA
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
2025
2025
years of professional experience
Work History
Parish Receptionist/Pastor's Secretary
Holy Innocents Catholic Church
06.2011 - 01.2025
- Managed front desk operations, including greeting visitors and directing them to appropriate departments.
- Improved office efficiency by organizing and maintaining filing systems.
- Enhanced communication between departments, assisting with transferring calls and messages.
- Coordinated meeting room reservations for optimal use of office resources.
- Supported parish pastor and staff with administrative tasks for efficient office operations.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in guests.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
Office Manager
Go Go Express Freight Solutions, Inc.
01.2015 - 12.2023
- Provided essential administrative support to the team, ensuring compliance with company policies, procedures, and regulations.
- Maintained files for outgoing trucking shipments and handled sensitive information with confidentiality. Tasks included light invoicing, managing timesheets, tracking the payroll calendar, and overseeing payments.
- Updated customer and driver files and managed general office duties like ordering supplies and using office equipment.
- Reviewed bills of lading, checked emails, and sent documents to customers as needed. Maintained documentation for outgoing shipments.
Administrative Assistant
Go Go Express Courier & Trucking
- 12.2006
- Primary responsibilities include answering multiple phone lines, managing customer inquiries and transactions such as incoming and outgoing freight, and dispatching truck deliveries
- Compiling and updating various customer and driver files and documents, coordinating deliveries, and communicating with customers
- Maintaining data files and documentation for all outgoing trucking shipments, handling scheduling and dispatching for the fleet, and reporting any errors found on delivery documents to the dispatch supervisor and clients
- Overseeing all truck and driver certifications and compliance, updating driver work logs daily, and tracking all deliveries
- Other duties include banking, invoicing, light bookkeeping, and managing accounts payable and receivable
Education
Parish Business Administration Certificate -
Loyola Marymount University
1 LMU Drive Los Angeles, CA 9004505-2020
Coordinator Ministry Formation Program Certificate (CMFP) -
Ministry Formation Institute
San Bernardino, CA06-2018
Pastoral Care Certificate -
Loyola Marymount University
1 LMU Drive Los Angeles, CA 9004505-2016
Long Beach City College
Long Beach, CAH.S. -
Robert A. Millikan
Long Beach, CA01.1996
Building Intercultural Competence for Ministers (B.I.C.M.) -
01.2014
Basic Translation Skills Course -
01.2007
Skills
- Front desk operations
- Customer interaction
- Phone etiquette
- Visitor management
- Bilingual
- Maintains confidentiality
- Knowledge of Microsoft Office Products
- Scheduling and Calendar Management
- Multi-tasking
- Prioritization
- Able to work independently or as part of a team
- Administrative Support
Training
- Active Shooter Training, 2020
- Safe Environment Mandated Reporter & Virtus Facilitators Training, 2015
Languages
Spanish
Professional Working
Timeline
Office Manager
Go Go Express Freight Solutions, Inc.
01.2015 - 12.2023
Parish Receptionist/Pastor's Secretary
Holy Innocents Catholic Church
06.2011 - 01.2025
Building Intercultural Competence for Ministers (B.I.C.M.) -
Basic Translation Skills Course -
Administrative Assistant
Go Go Express Courier & Trucking
- 12.2006
Parish Business Administration Certificate -
Loyola Marymount University
Coordinator Ministry Formation Program Certificate (CMFP) -
Ministry Formation Institute
Pastoral Care Certificate -
Loyola Marymount University
Long Beach City College
H.S. -
Robert A. Millikan
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