Summary
Overview
Work History
Education
Skills
AWARDS AND ACKNOWLEDGEMENTS
Timeline
Generic

Matilde Monica Gallegos

San Fernando

Summary

Obtain a position as a team player in a people oriented organization. Where I can maximize my costumer service experience in a challenging environment; to achieve the company goals.

Overview

9
9
years of professional experience

Work History

Care Giver

Right Choice In Home Care
10.2018 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Admissions Assistant

Grand Valley Health Care Center
03.2022 - 03.2023
  • Received and followed work schedule or instructions from admission director and Administrator by following outlined policy and procedures.
  • Assisted in interviewing resident or guardians and obtaining required information and signatures.
  • Responsible for running resident medical Insurance eligibility and able to interpret correct eligibility status.
  • Obtaining resident records from hospitals portals and responding at a timely manner.
  • Maintain daily bed availability census and making sure rooms are presentable.
  • Abstracting and completing admissions paper work and forwarding to the appropriate department.
  • Answering potential resident or family questions and touring them by giving a good presentation of facility.

Front Desk Agent And Night Audit

West Village Inn
02.2016 - 09.2018
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Balanced hotel accounts and resolved discrepancies.
  • Set up and entered financial data into spreadsheets using Microsoft Excel.

Education

Dental Assistant -

UEI
Van Nuys, CA
09-2011

High School Diploma -

Birmingham High School
Van Nuys, CA
06-2006

Skills

  • Respectful and compassionate
  • Time management
  • Guest reception
  • Nightly audits
  • Problem-solving
  • Dependable and responsible
  • Hospitality services
  • Oral and written communications

AWARDS AND ACKNOWLEDGEMENTS

  • CPR First Aid Certified
  • Bilingual: English and Spanish


Timeline

Admissions Assistant

Grand Valley Health Care Center
03.2022 - 03.2023

Care Giver

Right Choice In Home Care
10.2018 - Current

Front Desk Agent And Night Audit

West Village Inn
02.2016 - 09.2018

Dental Assistant -

UEI

High School Diploma -

Birmingham High School

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Matilde Monica Gallegos