Matilde Monica Gallegos
San Fernando
Summary
Obtain a position as a team player in a people oriented organization. Where I can maximize my costumer service experience in a challenging environment; to achieve the company goals.
Overview
9
9
years of professional experience
Work History
Care Giver
Right Choice In Home Care
10.2018 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Admissions Assistant
Grand Valley Health Care Center
03.2022 - 03.2023
- Received and followed work schedule or instructions from admission director and Administrator by following outlined policy and procedures.
- Assisted in interviewing resident or guardians and obtaining required information and signatures.
- Responsible for running resident medical Insurance eligibility and able to interpret correct eligibility status.
- Obtaining resident records from hospitals portals and responding at a timely manner.
- Maintain daily bed availability census and making sure rooms are presentable.
- Abstracting and completing admissions paper work and forwarding to the appropriate department.
- Answering potential resident or family questions and touring them by giving a good presentation of facility.
Front Desk Agent And Night Audit
West Village Inn
02.2016 - 09.2018
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Balanced hotel accounts and resolved discrepancies.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
Education
Dental Assistant -
UEI
Van Nuys, CA09-2011
High School Diploma -
Birmingham High School
Van Nuys, CA06-2006
Skills
- Respectful and compassionate
- Time management
- Guest reception
- Nightly audits
- Problem-solving
- Dependable and responsible
- Hospitality services
- Oral and written communications
AWARDS AND ACKNOWLEDGEMENTS
- CPR First Aid Certified
- Bilingual: English and Spanish
Timeline
Admissions Assistant
Grand Valley Health Care Center
03.2022 - 03.2023
Care Giver
Right Choice In Home Care
10.2018 - Current
Front Desk Agent And Night Audit
West Village Inn
02.2016 - 09.2018
Dental Assistant -
UEI
High School Diploma -
Birmingham High School
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