Matilyn Carter
Harrisonburg
Summary
Results-driven professional with extensive experience in customer service and data analysis. Proven ability to solve problems and communicate effectively with diverse teams. Committed to implementing solutions that drive organizational growth and enhance customer satisfaction.
Overview
3
3
years of professional experience
Work History
Research Intern
FYRE Program
Harrisonburg
11.2024 - 10.2025
- Organized and maintained data in an Excel database to ensure accuracy.
- Carried out archaeological research under supervision, developing skills and techniques to operate independently.
- Presented my research poster to the Virginia Archaeological Society
Cashier/FL2GO Associate
Food Lion
Orange
10.2022 - 07.2025
- Oversaw cash register operations, ensuring accurate cash handling and balanced drawers.
- Trained new cashiers on register systems and customer service protocols.
- Completed pickup and shopping orders for local customers efficiently.
- Delivered exceptional customer service through active listening and engagement techniques.
Server
Main Street Tavern
Orange
11.2023 - 03.2024
- Took orders from customers accurately and in a timely manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Assisted in training new servers.
Education
Some College (No Degree) - Geology
James Madison University
Harrisonburg, VASkills
- Customer service
- Team collaboration
- Presentation skills
- Data analysis
- Microsoft Excel
- Problem solving
- Point of sale operation
- Money handling
References
References available upon request.
Timeline
Research Intern
FYRE Program
11.2024 - 10.2025
Server
Main Street Tavern
11.2023 - 03.2024
Cashier/FL2GO Associate
Food Lion
10.2022 - 07.2025
Some College (No Degree) - Geology
James Madison University