Matilyn McClaran
Long Beach,CA
Summary
Customer service worker with 5+ years experience in a full service restaurant with pouring and bartending experience. Excellent written and verbal communication skills. Outstanding ability to work in a team oriented environment as well as a strong ability to multi-task individually or within a team. Looking for a new opportunity that also provides opportunity for successful growth. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lola's Mexican Cuisine
Navarro Hospitality Group
02.2023 - Current
- Implemented successful cross-marketing strategies such as food and wine pairings.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server/Bartender
Olive Pit Mediterranean Grill
02.2018 - 01.2023
- Responsible for positive guest interactions while serving Guests in a friendly and efficient manner
- Being attentive to our guests' needs, making them feel welcome, comfortable, important and relaxed
- Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies
- Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions
- Respond to additional patron requirements by inquiring of needs; observing dining process
- Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
- Properly open and pour wine at the tableside
Bartender
Hilton
04.2021 - 05.2022
- Opened and closed the bar in a timely and responsible manner
- Retained regular customers by serving beer, wine, and cocktails in a prompt and friendly way
- Maximized daily and weekly sales by ordering products and keeping a well-stocked inventory
- Maintained a clean and organized bar area
- Provided a welcoming atmosphere for all visiting guests.
Education
Cerritos College
Norwalk, CA2022
MIDDLE TENNESSEE STATE UNIVERSITY
01.2017
Some College (No Degree) -
WESTERN KENTUCKY UNIVERSITY
2016
SMYRNA HIGH SCHOOL
01.2014
Skills
- Customer Service
- POS
- Server
- Food Handling
- Bartending
- Problem-Solving
- Time Management
- Microsoft
- Detail Oriented
- Computer Proficiency
- Restaurant Operation
- Customer Retention
Certification
- Food Handlers
- ABC license
- E-Tips Certification
Timeline
Lola's Mexican Cuisine
Navarro Hospitality Group
02.2023 - Current
Bartender
Hilton
04.2021 - 05.2022
Server/Bartender
Olive Pit Mediterranean Grill
02.2018 - 01.2023
Cerritos College
MIDDLE TENNESSEE STATE UNIVERSITY
Some College (No Degree) -
WESTERN KENTUCKY UNIVERSITY
SMYRNA HIGH SCHOOL
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