Matina Alston
Lynchburg,VA
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in client relationship management, resource allocation and time efficiency.
Overview
23
23
years of professional experience
Work History
Closing Coordinator
Pike Title
06.2024 - Current
- Improved customer satisfaction by providing timely updates on the status of closings and addressing any concerns or questions promptly.
- Streamlined the closing process for clients by coordinating with multiple parties, including lenders, attorneys, and real estate agents.
- Expedited closings by managing deadlines efficiently, prioritizing tasks according to necessity and urgency.
- Increased client retention through exceptional service, helping to secure repeat business from satisfied customers.
- Reduced processing time for title searches by diligently reviewing property records and identifying discrepancies early in the transaction process.
Online Marketing Associate
STS Government
07.2020 - Current
- Extremely Detail Oriented
- High Adaptability
- Schedule Management
- Strategic Thinking.
Executive Administrator/ Cafe Manager
Black Stag Coffee LLC
05.2023 - 05.2024
- Direct and coordinate daily cafe operations and provide high-level support for executive management
- Serve as the primary liaison between executive team, vendors, and business clients
- Spearheaded operational success in retail, manufacturing and hospitality factors
- Implement company restructuring to foster team excellence and efficiency
- Oversee cash management and training
- Collaborated with internal leaders to compose bids and reports for architectural and engineering projects and ensure cross-functional understanding amongst project members.
Receptionist/ Project Coordinator
Accupoint Surveying & Design
07.2022 - 03.2023
- Created and cataloged 35 job intake documentation for surveying per week
- Monitored projects through status reports and time management reports to drive productivity and growth
- Exceeded expectations and was promoted to project manager within the first 3 months with the company
- Served as main point of contact for clients; corresponded with 7-10 clients an hour to resolve issues and provided any additional customer support
- Analyzed feedback and implemented client-recommended changes to enhance customer experience
- Developed and oversaw product pages and web stores necessary for company growth.
Admissions Coordinator
MWGlobal Services
08.2018 - 09.2020
- Helped patients with the admissions process and adhered to state and federal laws
- Handled insurance claim duties and verified that each met standards of admissions
- Maintained consistent contact with prospective students and host families through a variety of communications
- Processed admissions applications and transcript requests to facilitate student enrollment.
Data Entry Clerk
Topline Group
01.2016 - 07.2018
- Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data
- Identified and corrected data entry errors to prevent duplication across systems
- Performed data cleansing and validation to ensure accuracy and completeness in data resulting in a 35 percent reduction in data errors
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Administrative Assistant
Liberty University
03.2010 - 06.2011
- Directed customer communication to appropriate department personnel
- Prepared and prioritized calendars and correspondence
- Responded effectively to sensitive inquiries or complaints
- Provided secretarial and office management support while building cooperative working relationships
- Consistently met company and department objectives within budget and time constraints.
Property Book Manager
United States Army
08.2001 - 06.2008
- Utilized ordering, tracking and billing systems and associated processes
- Created and enforced policies and procedures for entire logistics team
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues
- Assessed needs and allocated resources to meet demand
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing arms room
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
Bank Teller
Chevy Chase Bank
10.2005 - 01.2006
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Education
Bachelor of Science in Interdisciplinary Studies -
Liberty University
Lynchburg, VA05.2020
Certificate in Property Book Management -
United States Army ULLS
Mannheim, GE09.2004
Skills
- Project Management
- Audience Engagement
- Client Relationship Management
- 12 Years in Data Entry
- Office Management
- Document Preparation
- Notary Public
- Transaction Management
- Problem-Solving
- Teamwork and Collaboration
Timeline
Closing Coordinator
Pike Title
06.2024 - Current
Executive Administrator/ Cafe Manager
Black Stag Coffee LLC
05.2023 - 05.2024
Receptionist/ Project Coordinator
Accupoint Surveying & Design
07.2022 - 03.2023
Online Marketing Associate
STS Government
07.2020 - Current
Admissions Coordinator
MWGlobal Services
08.2018 - 09.2020
Data Entry Clerk
Topline Group
01.2016 - 07.2018
Administrative Assistant
Liberty University
03.2010 - 06.2011
Bank Teller
Chevy Chase Bank
10.2005 - 01.2006
Property Book Manager
United States Army
08.2001 - 06.2008
Bachelor of Science in Interdisciplinary Studies -
Liberty University
Certificate in Property Book Management -
United States Army ULLS