MATINOT EDOUARD

• Group Coordinator, Translator, Attendance Manager
• Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
• Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
• Increased overall productivity by streamlining internal processes and introducing new tools for more efficient workflow management.

• Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
• Maintained message content, tone, and emotion as closely as possible.
• Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
• Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.

• Safety Coordinator on Muster Station in Crew and Passenger Drills
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Increased sales through effective merchandising strategies and targeted promotions.
• Conducted performance evaluations, identifying areas for development and rewarding strong performance.

Muster point Leader for Crew and passengers Drill. As crowd and Crisis Manager and interpreter, I was designated to maintain calm and make sure everybody is under control in case of an emergency.

I was the interpreter and coordinator for a group of non-English Speaker; I trained them about Safety, Environment, Zero Tolerance procedures and Harassments.