MATIPA MUZENDA

Harare

Summary

Detail-oriented professional with extensive experience in dental billing, claims processing, and receptionist duties, combined with a strong background as a virtual assistant and administrative support. Adept at managing patient inquiries, processing insurance claims, and maintaining organized records, achieving a high accuracy rate in claims submissions and a 95% patient satisfaction score. Proficient in dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental), CRM systems (e.g., Salesforce, ZohoDesk, HubSpot), and Microsoft Office Suite. Demonstrated ability to streamline administrative processes, call center proceedings, enhance communication, and improve efficiency, resulting in reduced processing times and increased productivity.

years of professional experience

EZDental Billing

01.2022 - Current

Processed and submitted an average of 150+ dental claims per week, ensuring accurate and timely submissions to insurance companies.
Followed up on 50+ denials and outstanding claims weekly, effectively communicating with insurance representatives to resolve issues and secure payments.
Conducted thorough audits of aging reports, successfully reducing outstanding claims by 30% within a three-month period.
Managed appeals for denied claims, achieving a 75% success rate in overturning decisions and obtaining reimbursement.
Maintained meticulous records of all claims and communications, enhancing efficiency and accuracy in the billing process.

ZimworX

08.2020 - 12.2021

Coordinated and managed 300+ patient appointments monthly, optimizing the schedule to minimize wait times and enhance patient flow.
Processed and submitted dental insurance claims with a 95% first-pass approval rate, reducing the need for follow-ups and denials.
Successfully resolved patient billing inquiries, achieving a 90% satisfaction rate based on patient feedback and surveys.
Maintained accurate patient records and managed a database of over 1,000 active patients, ensuring compliance with HIPAA regulations.
Collaborated with the dental team to implement new billing procedures, resulting in a 25% reduction in outstanding accounts receivable within six months.
Handled incoming calls with a response time of under 3 rings, addressing patient concerns and scheduling appointments efficiently.

African Leadership University (ALU)

EZDental Billing

01.2022 - Current

ZimworX

08.2020 - 12.2021

African Leadership University (ALU)