Matisha Brown
Chillicothe
Summary
Dedicated customer service professional with over eight years of experience in retail, cash handling, and community engagement. Skilled in team collaboration, data management, and delivering educational presentations. Committed to fostering positive community relationships and supporting financial literacy initiatives through organized, reliable, and professional service. Committed to thoroughness, dependability, honesty, and kindness.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Junior Barista
McDonald's
Chillicothe
11.2024 - Current
- Sought continual development by taking on additional roles and responsibilities, such as cash and card transactions.
- Acquired specialized knowledge of complex tools and equipment to produce high-quality beverages, brewing and serving coffee.
- Prepared coffee beverages according to standardized recipes and customer preferences.
- Managed cash register transactions accurately and efficiently during busy shifts.
- Trained new baristas on beverage preparation techniques and customer service skills.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Maintained calm demeanor during high-volume periods and special events.
Crew Trainer
McDonald's
Chillicothe
10.2016 - Current
- Prepared work and customer-facing areas for daily operations as part of opening procedures, including stocking daily inventory of products and materials and recording regulatory data such as product and equipment conditions and temperatures.
- Maintained an exemplary level of service delivery for customers and effective communication with team members during high-volume, fast-paced operations.
- Executed food preparation tasks while upholding impeccable cleanliness standards within the work area, showcasing exceptional multitasking abilities.
- Performed custodial, facilities, and equipment maintenance tasks, following all safety protocols.
- Trained new crew members on operational procedures and service standards.
- Stayed up to date on requirements of all team positions to optimize training.
Part-Time Student-Run Assistant (Unioto High School)
Atomic Credit Union
Chillicothe
01.2012 - 01.2013
- Spearheaded positive community engagement by representing Atomic Credit Union to students, school administration, and community stakeholders, fostering member confidence and a professional image.
- Developed and delivered financial literacy workshops to diverse student populations, enhancing financial understanding.
- Oversaw comprehensive daily operations for multiple student-run branches, encompassing staff scheduling, training, cash handling, new account openings, and data management.
- Facilitated clear and effective communication with school administrators, staff, students, and parents to support program goals.
- Conducted informative presentations at various school functions, including assemblies and parent-teacher events, to promote student-run branch initiatives.
- Authorized and processed new memberships, contributing to credit union growth.
- Maintained meticulous records and ensured a secure, well-organized clean work environment.
- Assisted members with account inquiries and transaction processing.
- Maintained accurate records of member interactions and transactions.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Handled confidential information with discretion and integrity.
Education
Certification Of Completion - Tangible Things
Harvard University
Cambridge, MA 04.2025 - 08.2025
High School Diploma -
Unioto High School
Chillicothe, OH05.2016
Skills
- Customer Service
- Compassion
- Time Management
- Multitasking
- Organization
- Inventory Shelving & Stocking
- Library Systems
- Proofreading
- Peer Training & Mentoring
- American Sign Language (ASL)
- Microsoft Office Suite & Google Suite
- Zoom
- Document Production
- QWERTY typing
- Health & Safety Training
- Facilities Maintenance
- Reliability & Punctuality
- Food Service
- Cash Handling
- Accounting
- Photoshop & After Effects
Certification
- American Sign Language 101, 01/01/21, Columbus Speech & Hearing, Tammie Showalter, Bobby Ringle
- American Sign Language 101 - 103, 08/01/24, 03/01/25, QueerASL, Brittany Rupik, Zoée Montpetit
- Tangible Things, 04/01/25, Harvard University
References
- Gretchen Jackson, (740) 542-2221, gretchengreenejackson@gmail.com
- Finny Ularu, (619) 709-4033, finnyularu@outlook.com
- Ca'Bria Parker, (808) 312-9705, cabria_p@yahoo.com
- Amanda Sloan, (614) 622-3773, MsHattie529@gmail.com
- Brittany Martin, (615) 210-3363, brittany85martin@gmail.com
Volunteer Experience
- Octavia Fellin Public Library – Gallup, New Mexico, Library Assistant
- Hennepin County Library – Maple Grove, Minnesota, Library Assistant
- Reynoldsburg Summit Campus Encore Academy Library – Reynoldsburg, OH, Library Assistant
- Created and executed engaging art projects and performances for children at a local community center, fostering their creativity and self-expression.
- Assisted in organizing and curating a successful art exhibition, which showcased the works of emerging local artists and attracted over 500 visitors and patrons.
- Collaborated with a team of volunteers to paint and transform a neglected public space into a vibrant mural, revitalizing the neighborhood and promoting a sense of community pride.
- Assisted in formation of an online American Sign Language Zoom class for developing signed communication skills, inclusive to all ages and levels.
- Volunteering for First Capital PRIDE Coalition, a nonprofit organization based in Chillicothe, Ohio that supports and celebrates the LGBTQIA+ community.
- Volunteering for Cats & Company, a nonprofit cat rescue.
Timeline
Certification Of Completion - Tangible Things
Harvard University
04.2025 - 08.2025
Junior Barista
McDonald's
11.2024 - Current
Crew Trainer
McDonald's
10.2016 - Current
Part-Time Student-Run Assistant (Unioto High School)
Atomic Credit Union
01.2012 - 01.2013
High School Diploma -
Unioto High School