Matiya Williams
Gwynn Oak,MD
Summary
Certified Phlebotomist with clinical experience in blood collection, patient care, and safety protocols. Proven ability to work effectively in fast-paced environments while maintaining accuracy, professionalism, and strong communication. Currently seeking to transition into a new company where I can expand my clinical skills, grow within healthcare, and contribute to high-quality patient care. Known for reliability, empathy, and the ability to work well under pressure while supporting both patients and clinical teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Jimmy John's Sandwiches
11.2022 - Current
- Managed daily operations of a high-volume quick-service restaurant.
- Supervised a team of 5 employees while maintaining performance and service standards.
- Oversaw customer service, inventory, cash handling, and food safety compliance.
- Trained and mentored staff on sandwich making techniques and operational best practices.
- Recognized for exceptional leadership and reliability.
- Cross-trained existing employees to maximize team agility and performance.
- Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
Patient Care Technician
DaVita Kidney Care
03.2025 - 12.2025
- Assisted with hemodialysis treatment setup, operation, and takedown following strict safety and infection control protocols.
- Prepared access sites, supported patient comfort, and ensured a clean, safe treatment environment.
- Documented treatment details accurately in electronic medical records.
- Maintained clean and safe environment to promote patient safety and comfort.
- Collaborated with nurses and clinical staff to educate patients on dialysis routines and kidney care.
- Built strong, trusting relationships with patients through consistency, compassion, and clear communication.
- Monitored patient vitals and reported changes to nursing staff, ensuring timely interventions.
Housekeeper
Home2 Suites by Hilton
01.2018 - 10.2019
- Maintained cleanliness and organization of guest rooms.
- Restocked supplies and followed efficient cleaning procedures.
- Worked closely with front desk staff to support guest satisfaction.
- Trained new team members on hotel policies and cleaning protocols for consistency.
- Conducted regular inspections of guest rooms and common areas for quality assurance.
- Collaborated with front desk staff to address guest requests and special needs promptly.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
Education
Certification in Cosmetology -
Baltimore Beauty and Barber School
12.2025
Certification in Phlebotomy -
Job Corps
Woodstock, MD12.2022
High School Diploma -
Overlea High & Academy of Finance
01.2019
Skills
- Patient Care & Support
- Blood Collection & Specimen Handling
- Vital Signs Monitoring
- Patient Intake & Assessment
- Electronic Medical Records (EMR)
- Dialysis Treatment Assistance
- Infection Control & Safety Protocols
- HIPAA Compliance
- Charting & Documentation
- Basic Life Support (BLS)
- Medical Terminology
- Problem Solving
- Multitasking in Fast-Paced Environments
- Customer Service Excellence
- Flexibility & Adaptability
- Patience & Compassion
- Open-Mindedness
- Self-Confidence
- Team Collaboration in Clinical Settings
- Team leadership
- Time management
- Customer service
- Verbal and written communication
Certification
- Driver's License
- ServSafe manager
- CPT - Certified Phlebotomy Technician
- CNA - Certified Nursing Assistant
- CCHT - Certified Clinical Hemodialysis Technician
- CPR - American Heart Association
Timeline
Patient Care Technician
DaVita Kidney Care
03.2025 - 12.2025
Manager
Jimmy John's Sandwiches
11.2022 - Current
Housekeeper
Home2 Suites by Hilton
01.2018 - 10.2019
Certification in Phlebotomy -
Job Corps
High School Diploma -
Overlea High & Academy of Finance
Certification in Cosmetology -
Baltimore Beauty and Barber School