Matreese Jeter
Dacula,GA
Summary
Reliable, energetic, competent professional with the ability to manage a busy dental office and provide excellent customer service. Exceptional at dealing with a variety of people in a warm, professional and courteous manner. Meticulous and detailed oriented having outstanding telephone, scheduling and documentation skills motivated to preform beyond expectation.
Overview
5
5
years of professional experience
Work History
Dental Office Manager
Unlimited Dentistry
11.2021 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Inventoried and ordered office supplies to maintain availability of products.
- Prepared agendas and took notes at meetings to archive proceedings.
- Entered data, generated reports, and produced tracking documents.
- Completed patient referrals to other medical specialists.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Assisted in the implementation of new office software systems, leading to improved efficiency in daily tasks and overall workflow management.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Conducted efficient end-of-day processes including closing out cash registers, reconciling payment transactions, and preparing daily reports for Doctors review.
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Reduced wait times by promptly greeting patients upon arrival and completing check-in procedures efficiently.
- Assisted in optimizing dental practice operations by proactively identifying and resolving administrative issues or inefficiencies.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Account Manager
Global
06.2019 - 02.2020
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Education
Associate of Science - Medical Assisting
Lincoln College of Technology
Norcross, GASkills
- Electronic Dental Record (EDR)
- Office Meetings
- Patient Care
- Regulatory Requirements
- Patient Scheduling
- Employee Training
- HIPAA Compliance
Timeline
Dental Office Manager
Unlimited Dentistry
11.2021 - Current
Account Manager
Global
06.2019 - 02.2020
Associate of Science - Medical Assisting
Lincoln College of Technology
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