Summary
Overview
Work History
Education
Skills
Military Experience
Leadership Experience Activities
Timeline
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Matries Linder

Brooklyn,NY

Summary

With a wide range of experiences working in client-facing sectors including B2B tech startups, social enterprises and mission-driven public agencies, specializes in simplifying complex problems, developing strategic solutions and delivering quantifiable results by optimizing interactions between people, platforms and processes to meet the unique needs and business challenges of all stakeholders.

Overview

8
8
years of professional experience

Work History

Sr. Customer Success Associate (Key Accounts)

StrongArm Tech
Brooklyn, NY
02.2022 - 02.2023
  • Launched inaugural ergonomic wearable technology program for Fortune 500 clients, including Walmart, and other large consumer companies; promoted to lead external contact, tripling end-user interaction and engagement
  • Partnered with Environmental Health and Safety & Operations Managers to deliver analytics reports to inform injury reduction initiatives and decrease workplace injuries by 30% and insurance costs by up to $250k
  • Orchestrated the successful deployment of 18k safety wearables and a refined external data dashboard to 50+ distribution centers while spearheading and fine-tuning onboarding processes for divisional/project leads, managers and 15k+ Industrial Athletes.

Community Health Partner

Cityblock Health
Brooklyn, NY
10.2019 - 02.2022
  • Managed a diverse portfolio of 80+ health care clients in collaboration with behavioral health teams
  • Created a healthcare ecosystem for underserved communities to reduce emergency visits, connect member clients to healthcare resources and save $75k per member on insurance overhead
  • Collaborated with holistic care teams to ensure stakeholder satisfaction by reaching 100% metric goals with underperforming members, resulting in 95% annual client retention (representing a ~25% increase year over year).

Housing Specialist

Riseboro Community Partnerships
Brooklyn, NY
03.2019 - 10.2019
  • Assisted 600+ low-income families in identifying affordable housing using vouchers (Section 8, HUD VASH, etc.), achieving a 100% success rate in housing clients within 120 days
  • Liaison to 30+ brokers, 25+ landlords and other stakeholders to secure safe and affordable housing contracts for vulnerable populations across all five NYC boroughs, housing hundreds of families annually.

Housing Specialist

Samaritan Village
New York, NY
02.2015 - 09.2018
  • Advocated for 200+ veteran individuals and families, providing financial assistance for housing and rental arrears in collaboration with veteran and state agencies, which contributed to the achievement of the NYC mayoral goal of functional zero for homeless veterans
  • Implemented a budget management system that enabled 80%+ veterans to save 20% of fixed income, resulting in a decrease in eviction rates of 60%
  • Developed a categorization tool to optimize resource allocation based on income and credit history, resulting in a two-fold increase in client impact and securing additional 2-year grant funding.

Education

Bachelor of Arts - Political Science

Long Island University
Brooklyn, NY
05.2025

Skills

  • Salesforce
  • Zendesk
  • Grafana
  • Catalyst
  • Looker
  • Confluence
  • Chorus
  • Miro
  • Google Analytics (Certificate)
  • Product Knowledge
  • Account Updating
  • Complaint Resolution

Military Experience

United States Army, Honorable, 09/01/09, 03/01/12

Leadership Experience Activities

AmeriCorps - Public Ally, 08/01/13, 07/01/14, Developed a community partnership program with Apple Bank to provide financial literacy and wealth prosperity seminars for 25 high school seniors., Delivered essential mental health and housing resources for low-income and recently incarcerated individuals through community outreach and partnership.

Timeline

Sr. Customer Success Associate (Key Accounts)

StrongArm Tech
02.2022 - 02.2023

Community Health Partner

Cityblock Health
10.2019 - 02.2022

Housing Specialist

Riseboro Community Partnerships
03.2019 - 10.2019

Housing Specialist

Samaritan Village
02.2015 - 09.2018

Bachelor of Arts - Political Science

Long Island University

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Matries Linder