Matrona Brenda Atangana

• Greeted customers and provided exceptional customer service.
• Provided accurate information about products, prices and services.
• Maintained up-to-date knowledge of store merchandise and policies.
• Conducted inventories on a regular basis to track stock levels.
• Demonstrated product features and benefits for customers' needs.
• Handled customer complaints in a professional manner.
• Developed promotional strategies to increase sales volume.
• Tracked sales performance metrics to identify trends in the marketplace.
• Collaborated with management teams to develop innovative marketing strategies.
• Analyzed customer feedback data to recommend improvements in service quality.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Maintained cleanliness of store environment including floors, windows, displays.

• Answered customer telephone calls promptly and appropriately.
• Executed currency and credit transactions quickly and accurately.
• Balanced currency, coins, and checks in cash drawers at the end of my shift, calculating daily transactions using computers, calculators, or adding machines.
• Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.
• Utilized and mastered state-of-the-art point-of-sale system tools, including the cash register, barcode scanner, receipt printer, and debit/credit card reader.
• Provided exceptional customer service with efficient, prompt transactions.
• Maintained checkout operations by following policies and procedures, and reporting any needed adjustments.
• Successfully received orders, processed payments, and responded appropriately to guest concerns.
• Itemized and totaled purchases by recording prices, departments, taxable and nontaxable items, and operating a cash register.
• Utilized effective communication to resolve customer issues.
• Maintained an orderly and clean checkout area.
• Resolved customer complaints in a professional and courteous manner.
• Offered helpful suggestions to customers to enhance their shopping experience.

Answered customer inquiries and provided accurate information regarding products and services.

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered inbound calls, chats and emails to facilitate customer service.
• Supported sales team members to drive growth and development.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Collected deposits or payments and arranged for billing.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.