Matseko Suzanne Mazibuko
Johannesburg,South Africa
Summary
Proven Quality Assurance Analyst at Quantanite with a track record of enhancing product quality and customer satisfaction. Leveraging critical thinking and risk assessment skills, I've successfully implemented process improvements, significantly reducing errors by 30%. Demonstrates leadership in team settings, ensuring alignment with corporate goals through effective training and monitoring.
Overview
14
14
years of professional experience
Work History
Quality Assurance Analyst
Quantanite
Johannesburg, South Africa
04.2023 - Current
- The goal of quality assurance is to identify and fix any defects or errors before the products or services are released to the customers.
- My role is to evaluate, ensure that the process is adhered to, and identify errors.
- My role is to identify and make suggestions for improvements when problems, and/or opportunities arise. Handle, manipulate, and analyze data and information responsibly. Follow risk management and compliance procedures. Keep up to date with developments in the area of specialism.
- My role also includes compiling Weekly Business Reviews (WBRs) and a Monthly Business Review (MBR) to ensure a company's activities align with its goals.
Technical Customer Care Consultant
Avis fleet
Johannesburg, South Africa
11.2018 - 04.2020
- Scrutinize quotes to be sent to customers for maintenance approval.
- Arrange towings and car rentals for customers.
- Give dealership and suppliers the orders granted by the customer.
- Arrange service bookings and maintenance repairs on behalf of customers.
- Retrieve tracking reports for customers on their fleet.
Customer Service Team Leader
AEGIS GLOBAL (TUI UK BASE)
10.2017 - 03.2019
- The purpose of my role was to ensure that my team meet and exceed the target set and to encourage them to do their best
- Responsible for team target settings
- Setting and conducting Key Performance Indicators (KPI's) for my team
- Ensuring that the team delivers a quality sales
- Run daily and monthly sales statistics
- Administer incentives and conduct performance counselling when required
- Being able to achieve my team targets and ensuring that my team is well motivated to perform their duties with excellence and efficiency
Outbound Sales Consultant
1LIFE
09.2016 - 09.2017
- To make sales calls and sending emails to potential customers (leads) for the purpose of generating interest and selling a company's products/services
- Sales Quotes
- Cross sell short term insurance products
- Upsell to existing clients
- Ensure customer follow-up all the time
- Send or email product literature, brochures, catalogues and other campaign material
- Respond to customer inquiries and resolve
- Being able to meet the target set for me
- Providing a professional and excellent service to the clients
Sales Consultant/ Telesales agent and 21C
O'KEEFFE AND SHORTS
03.2012 - 09.2016
- Administration roles and doing cold calls to sell the company product
- Cold calling
- Setting and conducting Key Performance Indicators (KPI's) for the team
- Administration roles such as running day to day office activities
- Compiling sales reports
- Growing my sales skill, administration skills and computer skills
Casual Sales Rep
TRUWORTHS
02.2011 - 03.2012
- Sales representative for the store
- Responsible for Floor Sales
- Office administrator
- Cashier
- Growing my sales skills and administration skills
Education
Grade 12 -
Seana-Marena High School
01.2010
Skills
- Adaptability
- Problem solving
- Critical thinking
- Creativity
- Leadership
- Teamwork
- Engineering
- Time management
- Risk assessment and mitigation, process improvement, training and monitoring, quality documentation, and compliance
Ethnicity
African
Languageefficiency
- English
- Zulu
- Southern Sotho
- Venda
- Tsonga
Personal Information
- ID Number: 9207280387087
- Citizenship: South African Citizen
- Gender: Female
Timeline
Quality Assurance Analyst
Quantanite
04.2023 - Current
Technical Customer Care Consultant
Avis fleet
11.2018 - 04.2020
Customer Service Team Leader
AEGIS GLOBAL (TUI UK BASE)
10.2017 - 03.2019
Outbound Sales Consultant
1LIFE
09.2016 - 09.2017
Sales Consultant/ Telesales agent and 21C
O'KEEFFE AND SHORTS
03.2012 - 09.2016
Casual Sales Rep
TRUWORTHS
02.2011 - 03.2012
Grade 12 -
Seana-Marena High School
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