Matson Wood
Cape Coral,FL
Summary
Professional with a proven track record at Ritz-Carlton and Four Seasons with a strong background in hospitality management, ready to drive operational excellence and elevate both
guest and employee satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Doris Sheffield
Fernandina Beach, Florida
06.2015 - 08.2015
- Carefully interviewed, selected, trained, and supervised staff.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Real Estate Agent
Lynda Wood
Fernandina Beach, Florida
10.2005 - 06.2015
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
Senior Department Head
Four Seasons Hotels and Resorts
Carlsbad, CA
12.1997 - 07.2005
- Maximized departmental efficiency by identifying areas for improvement and implementing strategic solutions.
- Boosted employee satisfaction by fostering positive work environment, offering professional development opportunities, and promoting open communication.
- Established culture of continuous improvement in the department by regularly reviewing workflows, procedures, tools usage.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Managed complex projects from inception to completion within tight deadlines while maintaining high-quality standards.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Established clear performance expectations for staff members which led to increased accountability.
- My last position there was fine dining manager also responsible for hotel restaurant reservations and the hotel wine list.
Director of Dining Services
Ritz-Carlton
San Francisco, California
06.1991 - 12.1997
- Oversaw the Terrace Restaurant, Room Service, Restaurant Reservations for the hotel and on site POS programmer
- Implemented comprehensive staff training program, improving service quality and consistency.
- Enhanced overall dining experience by implementing innovative menu selections and presentation techniques.
- Managed budget effectively, reducing unnecessary expenses while maintaining quality standards.
- Launched seasonal menus featuring locally-sourced ingredients, appealing to diverse clientele tastes while supporting regional agriculture businesses.
- Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
- Developed strong vendor relationships to ensure timely delivery of fresh ingredients at competitive prices.
- Fostered a positive work environment by cultivating strong teamwork amongst all departments.
- Organized special event dinners that created a unique dining atmosphere for patrons.
- Implemented customer feedback systems to continually improve upon services offered.
- Boosted customer satisfaction ratings by consistently delivering high-quality food and service.
Education
Associate of Arts - General Studies
FCCJ
Jacksonville, FL05-1991
Skills
High training emphasis and quality control
- Inventory control and record keeping
- Customer engagement
- Point of sale (POS) system operation
- Menu Engineering
- Conflict Resolution
- Innovation
- Adaptable
- Catering coordination
- TIPS certified
- Kitchen oversight
- Brand standards promotion
- Full service restaurant background
Accomplishments
Malcolm Baldridge Award winner for quality 1991
Employee of the Year. Ritz-Carlton, Aspen Co 1993
Manager of the Quarter. Ritz-Carlton, San Francisco Ca 1994
Created Thanksgiving "To go" for guests in over 100 villas of our time share units adding over 9% profit to the holiday for the division and extremely satisfied guests.
Manager of the Year. Four Seasons Resort, Carlsbad Ca 2003
Certification
Food handlers card
Tips trained
Micros
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Restaurant Manager
Doris Sheffield
06.2015 - 08.2015
Real Estate Agent
Lynda Wood
10.2005 - 06.2015
Senior Department Head
Four Seasons Hotels and Resorts
12.1997 - 07.2005
Director of Dining Services
Ritz-Carlton
06.1991 - 12.1997
Associate of Arts - General Studies
FCCJ
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