Summary
Overview
Work History
Education
Skills
Timeline
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Matthew McClellan

Cary,NC

Summary

Detail-oriented and results-driven Business Analyst with 5+ years of experience in reporting, documentation, and data analysis. Skilled in managing and designing comprehensive reporting portfolios, creating actionable insights, and ensuring seamless cross-functional collaboration. Proficient in tools such as SAP Business Objects, Oracle SQL, Microsoft Office Suite, and SharePoint, with expertise in developing and delivering technical solutions that align with business needs. Adept at creating training materials and facilitating end-user training to drive system adoption and improve operational efficiency. Recognized for effective communication, solution development, and the ability to deliver impactful results in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Application Developer and Support Engineer

Conduent
05.2021 - 08.2024
  • Managed, documented, and designed a diverse portfolio of hundreds of PBM reports for multiple clients, ensuring accuracy and consistency.
  • Supported multiple clients in both ad hoc and ticketed environments, overseeing the entire lifecycle of requests, including administrative tasks, reporting, and troubleshooting, to ensure timely resolution.
  • Collaborated across cross-functional teams and participated in project planning to ensure seamless delivery and alignment with project goals.
  • Worked closely with stakeholders to gather requirements and preferences, translating them into intuitive and impactful report designs that met business needs.
  • Created detailed training materials and facilitated end-user training sessions, enabling effective system adoption and improving overall user proficiency.

Associate Analyst

InfoSys
02.2019 - 04.2021
  • Produced, developed, and maintained standardized Pharmacy Benefit Management (PBM) reports, including routine and ad hoc reports, to adapt to evolving client needs and ensure data accuracy.
  • Created and maintained comprehensive documentation, including system design documents, to support project deliverables, improve processes, and enhance team collaboration.
  • Collaborated with account teams to gather requirements and deliver clear, actionable reporting solutions, ensuring alignment with stakeholder expectations and project objectives.

Education

Bachelor of Science in Business Administration, Computer Information Systems -

Appalachian State University
Boone, North Carolina

Skills

  • Reporting, Documentation, and Analysis
  • Requirements Translation and Communication
  • SAP Business Objects, Oracle SQL, Microsoft Office Suite & Sharepoint
  • End-User Training, Support, and Technical Troubleshooting
  • Pharmacy Benefit Management Expertise
  • Self-Motivated, Proactive, and Adaptable

Timeline

Application Developer and Support Engineer

Conduent
05.2021 - 08.2024

Associate Analyst

InfoSys
02.2019 - 04.2021

Bachelor of Science in Business Administration, Computer Information Systems -

Appalachian State University

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Matthew McClellan