Matt Anella
South Bend,IN
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
10
10
years of professional experience
Work History
Front Desk Agent/Maintenance/ Sales associate
The Rockwell Inn
Jackson, Wy
05.2024 - Current
- Greeting guest and checking them in and out
- Maintaining good customer service
- Booking reservations for guests over the phone
- Processing payments for reservations
- Coordinating with tour guides about group stays
- Processing payments for tour groups
- Sending invoices to tour group leaders
- Routine maintenance checks around the property
- Providing transportation to and from the airport, and the ski resorts
Back of House Kitchen Assistant
Xanterra Corporation
Yellowstone National Park, WY
05.2023 - 08.2023
- Managing the fast paced dish pit
- Preparing dishes and chopping fruits and vegetables
- Maintaining good communication throughout the kitchen with coworkers
- Serving guests with a positive attitude
- Sanitation projects around the kitchen
Landscape Associate
Indigo Garden and Design
South Bend, IN
05.2022 - 08.2022
- Helped plan the layouts of gardens
- Installations and removal of gardens and other landscaping objects
- Regular maintenance of clients yards and gardens
- Cut down large trees and moved items up to 70-80 lbs
- Worked 8+ hours in many different conditions including rain, humidity and 100 degree heat
Storefront Associate
Meijer, Inc
South Bend, IN
05.2021 - 08.2021
- Worked as a cashier and an online delivery server
- I was in charge of working the register at the front of the store for 8-9 hour shifts
- I sorted and organized a lot of the items and made them available for delivery
- Spoke to customers on the phone and informed them of their delivery details
- Had to use a lot of customer service skills, communication skills
Warehouse Associate
Follett Corporation
South Bend, IN
11.2020 - 01.2021
- Worked in the warehouse
- I was shipping packages, packaging items, and picking items out of inventory to be shipped
- I sorted and organized a lot of the items
- I worked 9 hour days, five days a week
- I had to pay close attention to detail, because if one tiny detail was off the package could not be shipped out
- I had to do a lot of heavy lifting, sometimes up to 70 lbs.
Admissions Associate
Potawatomi Zoo
South Bend, IN
06.2020 - 08.2020
- Worked at the front desk, checking people in
- I was in charge of telling all the customers they need to wear masks
- Cleaned windows and bathrooms
- Worked a register
- Provided maintenance for and drove the Potawatomi Zoo train
Umpire
East Side Youth Baseball Softball
South Bend, IN
04.2016 - 10.2019
- Umpired behind the plate and in the field for little league baseball games, age groups spanning from nine to twelve years old
- Memorized a long list of baseball rules and applied those rules to certain situations in the game.
- Met with coaches before games to let them know about rules either specific to the age groups that were playing, or rules that were specific to the park the game was being played at
- Paid close attention to multiple facets of the game going on at the same time
- Dealt with a variety of different people, including angry parents, coaches and players
Education
Bachelor's Degree - Philosophy, Sociology
Indiana University
Bloomington05.2024
High School -
John Adams High School
South Bend, Indiana06.2020
Skills
- Organization
- Punctuality
- Communication
- Work Ethic
- Responsibility
- Reading/ Writing abilities
- Reservation management
- Customer service
- Guest relations
- Hospitality services
Awards
- 2018-2019 varsity basketball letter
- 2018-2019 varsity basketball sportsmanship award
- 2019 National Honors Society Inductee
- WHME student athlete of the week
- 2019-2020 varsity basketball team captain
- 2022 Wilderness First Aid Certification
Activities
- 2016-2020 high school basketball team
- 2019 National honors society member
- 2016 and 2018 St. Joseph youth group mission trip
- 2021 houses for humanities volunteer at Indiana University
- 2022 Indiana University Youth Sports Outreach treasurer
Timeline
Front Desk Agent/Maintenance/ Sales associate
The Rockwell Inn
05.2024 - Current
Back of House Kitchen Assistant
Xanterra Corporation
05.2023 - 08.2023
Landscape Associate
Indigo Garden and Design
05.2022 - 08.2022
Storefront Associate
Meijer, Inc
05.2021 - 08.2021
Warehouse Associate
Follett Corporation
11.2020 - 01.2021
Admissions Associate
Potawatomi Zoo
06.2020 - 08.2020
Umpire
East Side Youth Baseball Softball
04.2016 - 10.2019
Bachelor's Degree - Philosophy, Sociology
Indiana University
High School -
John Adams High School