Matt Ashcraft
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
18
18
years of professional experience
Work History
Training and Development Manager
Main Bird Hot Chicken
02.2025 - 09.2025
- Developed onboarding materials for all job roles, including training videos, handbooks, and standard operating procedures.
- Maintained OPUS training system platform for 6 locations.
- Provided suggestions for improving efficiency and reducing costs.
- Developed high-performing teams through strategic coaching and mentoring initiatives for managers and supervisors.
- Enhanced employee retention by implementing comprehensive training and development programs.
- Streamlined onboarding processes, ensuring new hires were equipped with the necessary skills for success in their roles.
General Manager
Main Bird Hot Chicken
03.2023 - 02.2025
- Maintained inventory and completed weekly orders for food and supplies.
- Communicated with food vendors and reviewed invoices.
- Created and managed weekly schedules for 15 employees through a scheduling app.
- Coached staff members and resolved customer complaints.
- Ensured that the restaurant complied with the health and safety standards outlined by the Health Department.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Manager
House of Pies
09.2022 - 03.2023
- Managed daily operations of the restaurant and served as the manager on duty.
- Develop a plan for high-volume sales at Thanksgiving and Christmas.
- Troubleshoot equipment and make suggestions for replacement or repair.
- Interact with customers and manage complaints.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Dietary Manager
Windsong Care Center
10.2021 - 06.2022
- Handled scheduling, menu planning, and food ordering in a facility with 230 residents.
- Maintain compliance with state requirements for nursing facilities.
- Ensure that patients’ dietary needs were met in accordance with doctor’s orders.
- Managed complaints from residents and met with families to determine resolutions.
- Purchased food supplies for department according to budget limitations.
Manager / Trainer / Point of Sale Technician
Daddio’s Burger
10.2020 - 05.2021
- Handled day to day operations of the restaurants including scheduling, training, and sales.
- Point of Sale Programming and Configurations utilizing the TOAST platform.
- Traveled from location to location to train and ensure all locations operated in the same way.
Founder and CEO
MCA Technologies, LLC
10.2018 - 10.2020
- Developed software that enabled managers to schedule with ease.
- Worked in collaboration with managers to improve the program to best fit their needs.
- Trained managers to use the program effectively.
Assistant Manager/General Manager
Sonic Drive-In - McKibbin Group
09.2007 - 02.2014
- Assisted the General Manager in managing the daily operations of the restaurant to provide quality service.
- Promoted to General Manager and began training and developing a team to execute the vision of the company.
Education
High School Diploma -
Silsbee High School
Silsbee, TXSkills
- Customer Service
- Team collaboration
- Supply control
- Resource management
- New hire on-boarding
- E-learning strategies
- Technical training
- Coaching and mentoring
- Budget administration
- Conflict resolution
Timeline
Training and Development Manager
Main Bird Hot Chicken
02.2025 - 09.2025
General Manager
Main Bird Hot Chicken
03.2023 - 02.2025
Assistant Manager
House of Pies
09.2022 - 03.2023
Dietary Manager
Windsong Care Center
10.2021 - 06.2022
Manager / Trainer / Point of Sale Technician
Daddio’s Burger
10.2020 - 05.2021
Founder and CEO
MCA Technologies, LLC
10.2018 - 10.2020
Assistant Manager/General Manager
Sonic Drive-In - McKibbin Group
09.2007 - 02.2014
High School Diploma -
Silsbee High School
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