Timeline
Work History
Overview
Education
Skills
Summary
Work Availability
Additional Information
BusinessAnalyst
Jayne Criswell

Jayne Criswell

Hiring manager
Los Angeles,CO

Timeline

Employer Health Insurance Agent

ALTAMEDHEALTHCARE
02.2002 - Current

Health And Wellness

Xavier University of Louisiana

Work History

Employer Health Insurance Agent

ALTAMEDHEALTHCARE
02.2002 - Current
  • Streamlined the insurance application process for employers, resulting in quicker policy approvals and implementation.
  • Conducted regular follow-ups with clients to assess satisfaction levels and proactively address any concerns or emerging needs.
  • Maximized client retention by consistently delivering high-quality customer service and maintaining proactive communication throughout the policy lifecycle.
  • Coordinated with human resources teams of client companies to ensure smooth onboarding of new employees onto insurance plans, minimizing coverage gaps and administrative burdens.
  • Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
  • Monitored changes in health insurance laws and regulations to verify continuous compliance.
  • Maintained detailed records of all interactions with clients, ensuring consistency in service delivery and seamless handoffs between team members as needed.
  • Conducted annual reviews of existing policies to update information.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Developed and maintained client databases to track customer service interactions and evaluate service quality.

Overview

23
23
years of professional experience

Education

Health And Wellness

Xavier University of Louisiana
New Orleans, LA

Skills

  • Empathy and compassionate care
  • Observing responses
  • Calm under stress
  • Support services
  • Client documentation
  • Medical terminology
  • Tracheostomy care

Summary

Offering strong foundation in customer service and problem-solving, coupled with eagerness to learn and grow in insurance sector. Brings ability to quickly adapt to new information and apply it effectively, along with proficiency in client communication and data management. Ready to use and develop analytical and interpersonal skills in [Desired Position] role. Knowledgeable [Desired Position] with proven background in employer health insurance. Expertise in providing comprehensive insurance solutions and fostering strong client relationships. Demonstrated proficiency in navigating complex insurance policies and regulatory requirements. Driven professional with background in client-focused insurance environment, seeking to transition into new field. Developed skills in client relations and data analysis, with emphasis on providing customized solutions. Eager to leverage these transferrable skills in dynamic and collaborative setting.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information

We are hiring for a data entry clerk (work from home). We be entering and filling invoices.
Others as needed.

.Customer Service

.Data Entry

Medical biller/coding

.Typist clerk job

.Administrative Assistant…

Preferably someone who has some experience in the industry, but not necessary. If interested send your resume to altamedhealthcarepace@outlook.com. Competitive pay for working and training hours.

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