Matt Bacon
Menasha,WI
Summary
Proven leader and problem-solver, I excel at Niemuth's Southside Market by enhancing efficiency and driving sales growth through knowledge and teamwork. Skilled in risk management and maintaining high standards of service, I strive to achieve and improve on customer satisfaction.
Overview
30
30
years of professional experience
Work History
Chef-Inspired Specialist (Keyholder)
Niemuth's Southside Market
Appleton, WI
04.2011 - Current
- Maintained sanitization to keep surfaces and equipment clean, follow health regulations and protect customer safety.
- Assisted in the development of promotional displays and marketing materials for food and beverage products.
- Monitored storage conditions, including temperature controls, to prevent spoilage.
- Coordinated with suppliers to order stock based on demand and seasonal trends.
- Placed prepared items in appropriate packaging and wrapped, labeled and arranged in refrigerated display case.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Lead Customer Sales Associate (Keyholder)
Guitar Center
Grand Chute, WI
08.2014 - 08.2018
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Upsold additional products or services when appropriate to increase average transaction amounts.
- Listened to customer needs to identify and recommend best products and services.
- Organized merchandise displays to maximize visibility of featured items.
- Collaborated with other departments to resolve customer issues in a timely manner.
- Cross-sold products and services to increase average transaction value.
- Contacted customers via phone and email in response to inquiries.
- Recognized security risks to properly handle situations.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Provided feedback to management on customer needs and preferences to improve product offerings.
Assistant Manager
Exclusive Company
Appleton, WI
07.1995 - 08.2013
- Recruited and trained new employees to meet job requirements.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
Education
High School Diploma -
Menasha High School
Menasha, WI06-1989
Skills
- Business reporting
- Maintenance and repair
- Workflow automation
- Knowledge sharing
- Operational enhancement
- Process optimization
- Risk management
- ServSafe certified
Timeline
Lead Customer Sales Associate (Keyholder)
Guitar Center
08.2014 - 08.2018
Chef-Inspired Specialist (Keyholder)
Niemuth's Southside Market
04.2011 - Current
Assistant Manager
Exclusive Company
07.1995 - 08.2013
High School Diploma -
Menasha High School
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