Matt Barrett
Pensacola,FL
Summary
- Results-driven financial services professional with 7+ years of expertise in credit management, underwriting, and relationship building.
- Drove a 1,000% increase in loan renewals through effective relationship-building and strategic client engagement initiatives.
- Experienced sales professional driving a 184% increase in backend product sales through strategic marketing and effective client relationship management.
- Consistently exceeded performance metrics, achieving 100% of objectives with strong financial management skills and strategic planning.
Overview
11
11
years of professional experience
Work History
Branch Manager
Professional Financial Services
Pensacola
2017.08 - Current
- Led the underwriting and structuring of over 1,400 indirect auto loans, ensuring adherence to lending standards and regulatory guidelines
- Monitored loan portfolios, implemented controls to manage identified risks, and prepared Loan Service Plans for distressed loans
- Mentored junior staff in underwriting and client management, promoting team development and knowledge sharing.
Assistant Manager
Professional Financial Services
Birmingham
2016.08 - 2017.07
- Processed and analyzed over 70 credit applications per month, applying strategic underwriting techniques to meet performance targets
- Acted as the first line of defense in monitoring distressed loans, achieving monthly delinquency rates below 4% through proactive risk management
- Coordinated repossession logistics, improving asset recovery by 20% through effective negotiation and strategic planning.
Customer Service Rep
Professional Financial Services
Birmingham
2013.12 - 2016.07
- Resolved an average of 50 customer inquiries daily, achieving a 90% resolution rate and enhancing overall customer satisfaction
- Managed account documentation and compliance, optimizing turnaround times and reducing process delays by 25%
- Trained and mentored new customer service representatives, improving team performance metrics by 25% within six months.
Education
MS - Sport Management
Troy University
Troy, AL2012-05
BS - Business Administration
Lees McRae College
Banner Elk, NC2009-05
Skills
- Relationship building and management
- Coaching and Mentoring
- Employee Development
- Customer and vendor relations
- Financial Services
- Proficient in MS Office
- Risk Analysis
- Branch Operations Management
- Customer Service
- Risk Mitigation
Websites
Timeline
Branch Manager
Professional Financial Services
2017.08 - Current
Assistant Manager
Professional Financial Services
2016.08 - 2017.07
Customer Service Rep
Professional Financial Services
2013.12 - 2016.07
MS - Sport Management
Troy University
BS - Business Administration
Lees McRae College
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