Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Matt Bayat

Matt Bayat

PLANO

Summary

Accomplished General Manager with a solid track record at Lombardifamilyconcepts, adept in budget analysis and workforce training. Committed to achieving service excellence and compliance, while promoting teamwork and resolving conflicts. Ensures outstanding guest experiences and operational success. Experienced in culinary menu design and talent acquisition.

Overview

22
22
years of professional experience
1
1
Certification

Work History

FOH Manager

Central Market HEB
Southlake
10.2023 - 11.2025
  • Evaluated monthly financial statements in collaboration with management team to gauge overall performance.
  • Facilitated guidance and support for FOH personnel in managing challenging customers or situations.
  • Fostered team collaboration among front-of-house employees to cultivate an enjoyable work environment.
  • Developed weekly schedules for FOH staff that enhanced efficiency while aligning with labor cost targets.
  • Executed strategies focused on elevating sales revenue through upselling approaches or menu alterations.
  • Implemented regular weekly safety inspections of premises, assessing accessibility of emergency exits and condition of fire extinguishers.
  • Evaluated employee performance to ensure adherence to company standards.
  • Addressed customer complaints professionally while upholding brand integrity.
  • Established and executed customer service standards ensuring consistent quality of service.
  • Cultivated strong, respectful employee relationships to enhance employee satisfaction in high turnover industry.
  • Conducted interviews, selected, and onboarded new employees.
  • Assessed operational data comprising sales reports, customer feedback surveys, and additional metrics to pinpoint areas for improvement.
  • Performed routine inventory evaluations and arranged procurement of supplementary supplies when necessary.
  • Trained and empowered team members to drive employee growth and development.

General Manager

Lombardifamilyconcepts
Dallas
04.2014 - 06.2023
  • Facilitated recruitment process through interviewing potential candidates for open positions.
  • Guaranteed adherence to relevant laws, regulations, and industry standards in operations management
  • Monitored adherence to local health department regulations concerning food safety standards.
  • Cultivated positive work atmosphere through implementation of team building activities encouraging interdepartmental collaboration.
  • Nurtured supportive environment for subordinate managers, promoting collaboration throughout organization
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Attracted, screened, and employed qualified candidates for available positions.
  • Executed employee discipline utilizing verbal and written warnings.
  • Created schedules and monitored payroll to remain within budget.
  • Facilitated outstanding client experiences through proactive leadership of associates and managers.
  • Performed meticulous opening, closing, and shift change operations to ensure compliance with operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Orchestrated campaigns and promotions to facilitate advancement of goods and services.
  • Leveraged exceptional verbal skills to engage customers in conversation and accurately assess needs and requirements.

General Manager

Lombardifamilyconcepts
Dallas
08.2012 - 04.2014
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

Managing Partner

Nosh Euro Bistro
Dallas
06.2010 - 08.2012
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Trained employees on duties, policies and procedures.

Service Manager

Mignonplano
Plano
07.2006 - 03.2010
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Created employee work schedules to keep shifts properly staffed.
  • Motivated and supported employees to maintain low turnover.
  • Addressed customer questions and concerns regarding products and services.

Maitre D'

Aurora Bistro
Dallas
06.2003 - 07.2006
  • Resolved customer complaints or disputes in a professional manner while maintaining positive relationships with patrons.
  • Provided guidance to servers regarding table placement for maximum efficiency.
  • Performed daily checks of dining room supplies, equipment, and furniture to maintain cleanliness standards.
  • Recognized VIP customers upon arrival and provided them with personalized attention throughout their visit.
  • Organized special events such as wine tastings or holiday themed dinners.
  • Maintained up-to-date knowledge of menu items, ingredients, preparation techniques, wine lists and other beverage offerings.
  • Coordinated with kitchen staff to ensure food was served in a timely fashion.
  • Managed reservations and waitlist in a timely manner, ensuring all customers were seated promptly.
  • Greeted and welcomed guests to the restaurant, providing excellent customer service.
  • Adhered to all health department regulations regarding food handling safety practices.
  • Ensured efficient operation of the dining room by managing staff duties and activities.
  • Monitored guest satisfaction levels through direct interaction during meal times.
  • Remembered repeat customers by name and preferences, delivered small touches of familiarity to dining experience and greeted customers upon arrival.

Education

Associate of Science - General Studies

Collin County Community College
Plano, TX
05-1995

Associate of Arts - Applied Linguistics

Chukyo University
Nagoya, Japan
05-1993

Skills

  • Budget evaluation
  • Workforce skill enhancement
  • Inventory management
  • Service excellence
  • Compliance standards
  • Workforce planning
  • Performance evaluation
  • Conflict management
  • Group dynamics
  • Culinary menu creation
  • Talent acquisition process
  • Guest experience
  • Food and wine pairing
  • Beverage operations management
  • Operational supervision
  • Food service logistics
  • Performance appraisal process
  • P&L assessment
  • Supply chain management

Languages

English
Professional
Persian
Professional
Japanese
Limited

Certification

Extensive Global Wine Knowledge

Timeline

FOH Manager

Central Market HEB
10.2023 - 11.2025

General Manager

Lombardifamilyconcepts
04.2014 - 06.2023

General Manager

Lombardifamilyconcepts
08.2012 - 04.2014

Managing Partner

Nosh Euro Bistro
06.2010 - 08.2012

Service Manager

Mignonplano
07.2006 - 03.2010

Maitre D'

Aurora Bistro
06.2003 - 07.2006

Associate of Science - General Studies

Collin County Community College

Associate of Arts - Applied Linguistics

Chukyo University

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Matt Bayat