Matt Behrend
Cypress,TX
Summary
Hardworking Account Manager with 20 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
19
19
years of professional experience
Work History
Account Manager
Dan-Loc Group
Houston
10.2021 - Current
- Manage large named accounts, sales, margins, profit and forecast on a quarterly basis to exceed annual targets
- Grow account revenue by bringing new business within the existing customer and new customers
- Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets and critical milestones
- Review contract sales orders for appropriate pricing structure and utilization of inventory
- Manage coordination with key customers in credit, operations, quality, logistics and inventory requirements to improve service and sales levels
- Collaborate with the management team to develop and implement strategies to grow sales revenue.
- Analyzed client data and identified opportunities for growth.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Produced sales documents, finalized deals and filed records.
- Negotiated contracts with clients to maximize profitability.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Assisted in developing pricing models based on competitor analysis.
- Provided training and guidance to new Account Managers.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Inside Sales
Voestalpine Specialty Metals
Houston
07.2019 - 04.2020
- Manage communications with respect to quotes, sales orders, and other data for large customers
- Provide high-quality customer service, including rapid response to all inquiries and on-time delivery according to customer requirements
- Maintain and interpret all quote documentation with accurate pricing and configurations
- Prepare quotes and contracts for potential customers
- Assist other Inside Sales Representatives in closing a sale
- Build relationships within strategic accounts to grow annual sales targets.
New Business Development Manager
Legacy Tubular
Houston
03.2018 - 07.2019
- Research and develop new business contacts and new sales lead opportunities
- Provide sales and marketing materials to prospective customers
- Provide timely quotes to raw material specifications
- Track and follow order management and processing for on-time delivery.
Account Manager
Howco Group
Houston
04.2005 - 03.2018
- Develop, grow and manage customer relationships with assigned and new customers
- Provide added value services to help secure orders
- Provide timely quotes to raw material specifications
- Negotiate pricing and delivery contracts for large OEM companies as well as many machine shops
- Forecast estimated client sales
- Procure all additional raw materials and vendor support for processing orders to specification
- Track and follow order management and processing for on-time delivery
- Work closely with other support teams and vendors for order processing, verification and delivery
- Analyze material usage to formulate forecasting of future material usage
- Maintain market competitive intelligence
- Monitor metal commodities to determine material pricing
- Facilitate all account order issues for resolution by working with all other teams.
Education
BBA, Management -
Stephen F. Austin State University
01.1995
Skills
- Technical Sales
- Strategic Account Management
- Attention to Detail
- Outside/Inside Sales
- Communication
- Team Leadership
- Problem Solving
- Metal industry Professional
- Business Development
- Customer Service
- Vendor/Supplier Negotiations
- CRM Experience
- Proficient MS Office Suite
- Preparing Contracts
- Account Management
- Data Analytics
- Project Management
- Vendor Relations
- Contract Negotiation
- Revenue Generation
- Client Relationship Management
- Sales Analysis
- Sales Development
- Business Negotiation
- Order Management
- Goal Setting
- Customer Relationship Management (CRM)
- Customer Rapport
- Customer Satisfaction
- Order Processing
- Excellent Negotiating Tactics
- Business Needs Assessment
- CRM Systems
- Internet Savvy
- Sales Techniques
- Sales Force Training
- Sales Forecasting
- CRM Software
- Relationship Building
- Regional Accounts
- Vendor Management
- Teamwork and Collaboration
- Client Relations
- Proficient in [Technology]
- Multi-Task Management
- Acquiring New Customers
Timeline
Account Manager
Dan-Loc Group
10.2021 - Current
Inside Sales
Voestalpine Specialty Metals
07.2019 - 04.2020
New Business Development Manager
Legacy Tubular
03.2018 - 07.2019
Account Manager
Howco Group
04.2005 - 03.2018
BBA, Management -
Stephen F. Austin State University
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