Matt Bell
Summary
Nearly nine years of experience working in the telecommunications industry being a top performer in sales and customer service metrics; finished #2 out of 100+ reps in 4th quarter 2022. More than three years of experience, as a supervisor, leading top performing teams in both a retail store and call center environment. Five plus years of experience in the financial services field having previously (not current) obtained Series 4, 7, 24, 63 and 65 licenses.
Overview
10
10
years of professional experience
Work History
Teacher
Polk County Public Schools
08.2023 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Consumer Sales Consultant
Frontier Communications
07.2014 - Current
- Performed various roles including customer retention, escalations, promotional/agent support, sales and service and special projects.
- Routinely exceeded company guidelines for service levels and productivity. Finished #2 (out of 100+ reps) for new and upgraded sales in Q4 2022.
- Collaborated with various departments and individuals to provide the best solution to the customer. Lead by example with training, teaching and developing teammates to achieve individual and team goals.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Responded to customer requests and offered excellent support and tailored recommendations to address individual needs. Promoted superior experience by addressing customer concerns and resolving problems swiftly. Provided highest level of customer service.
Education
B.B.A, Finance -
Georgia State University
Skills
- Communication
- Critical Thinking
- Microsoft Office
- Training
- Problem Solving
- Negotiation
- Sales
- Customer Service
Timeline
Teacher
Polk County Public Schools
08.2023 - Current
Consumer Sales Consultant
Frontier Communications
07.2014 - Current
B.B.A, Finance -
Georgia State University