Summary
Overview
Work History
Education
Skills
Timeline
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Matt Berlin

Matt Berlin

Hubbard,OH

Summary

With a proven track record at Lowes #0244, I excel in strategic business growth and effective team guidance. My leadership boosted revenue through innovative promotional campaigns and enhanced customer engagement. Skilled in both employee development and strategic business development, I adeptly resolve issues, ensuring high levels of team collaboration and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Specialty Assistant Store Manager

Lowes #0244
Warren, OH
01.2024 - Current
  • Conducted daily staff meetings to review performance goals and objectives.
  • Provided exceptional customer service by responding promptly to customer inquiries and complaints.
  • Developed training programs for new employees in order to increase knowledge base of store policies, procedures, and operations.
  • Resolved conflicts among customers, vendors, or other personnel in a professional manner.
  • Analyzed sales data to identify trends and make recommendations for improving profitability.
  • Initiated promotional campaigns that resulted in increased revenue from targeted markets.
  • Recruited, interviewed, hired, trained, evaluated and disciplined staff as needed.
  • Created incentives programs designed to boost morale among team members.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.

Merchandising Assistant Store Manager

Lowes #0188
Youngstown, OH
03.2022 - 01.2024
  • Developed visual merchandising plans for store displays, including window displays and promotional campaigns.
  • Analyzed customer feedback to determine areas of improvement in store operations.
  • Coached staff on proper store procedures and best practices to improve overall performance.
  • Managed the recruiting, hiring and training process for new employees.
  • Implemented strategies designed to increase customer engagement with products and services.
  • Ensured compliance with all company policies, procedures and safety regulations.
  • Maximized sales opportunities through effective management of merchandise flow from backroom storage to store shelves.
  • Reviewed daily sales and inventory levels to ensure accuracy of product availability.

Education

Some College (No Degree) - Business Administration And Management

Youngstown State University
Youngstown, OH

Skills

  • Strong Verbal Communication
  • Collaborative Engagement
  • Strategic Business Growth
  • Effective Team Guidance
  • Employee Development
  • Strategic Business Development
  • Effective Issue Management

Timeline

Specialty Assistant Store Manager

Lowes #0244
01.2024 - Current

Merchandising Assistant Store Manager

Lowes #0188
03.2022 - 01.2024

Some College (No Degree) - Business Administration And Management

Youngstown State University

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Matt Berlin