Matt Blackburn
Burke
Summary
Dynamic IT professional with extensive experience at Morrison & Foerster, excelling in endpoint management and security initiatives. Proven track record in automating workflows with PowerShell, enhancing efficiency by 40%. Adept at cross-functional collaboration and user training, driving successful technology upgrades and project delivery ahead of schedule.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead End User Analyst
Morrison & Foerster
Washington
11.2023 - Current
- Served as a senior escalation point for complex endpoint, OS, and application-related issues
- Supported and administered environments managed by Active Directory, Group Policy, Intune, and Azure AD
- Assisted with enforcement of endpoint security controls, including BitLocker policies, OS configuration standards, and device compliance
- Partnered with Infrastructure and Engineering teams on endpoint remediation, configuration changes, and security initiatives
- Led high-visibility workstation refresh initiatives, coordinating hardware deployment and user readiness
- Acted as Scrum Master for endpoint-related projects, managing sprint planning, delivery timelines, and stakeholder communication
- Delivered large-scale refresh initiatives months ahead of schedule while maintaining production support coverage
- Developed PowerShell scripts to automate repeatable workflows, reducing manual effort by ~40%
- Used scripting and tooling to assist with configuration validation and vulnerability remediation efforts
- Authored and maintained SOPs adopted by the team to standardize endpoint and support processes
- Provided technical guidance and mentorship to analysts on OS issues, application installs, and troubleshooting methodology
- Ensured incidents and requests met SLA and OLA requirements with clear, professional user communication
Senior End User Analyst
Morrison & Foerster
Washington
12.2021 - 11.2023
- Led the planning and execution of a comprehensive IT inventory update project
- Spearheaded an office-wide technology upgrade, overseeing replacement of employee iPhones and Surface laptops
- Provided advanced troubleshooting and partnered with Infrastructure teams to resolve complex desktop and server-adjacent issues
- Coordinated work of analysts and temporary staff to meet project deadlines
- Managed department-level and firmwide projects, including scheduling, issue tracking, and delivery decisions
- Supported employee onboarding and offboarding processes
- Developed and enforced policies and procedures, including Group Policy and MDM
IT Desktop Support Specialist
Baker Botts
Washington
05.2019 - 12.2021
- Has taken the lead on managing hardware repairs by diagnosing issues and working with Dell to get equipment repaired.
- Provided Apple support of company issued phones, including MobileIron server troubleshooting and activation.
- Configured and managed Cisco VOIP services using Cisco Call Manager and Unity
- Assisted in rolling out Microsoft Teams to over 800 users’ utilizing SCCM and manually installs.
- Led training seminars for new employees, covering industry best practices.
- Responsible for the acquisition, deployment, tracking, and securing IT assets.
Desktop Support Tier II
City of Colorado Springs
Colorado Springs
03.2016 - 03.2019
- Provided Tier II desktop support for 1,000+ remote users, including installation, maintenance, and troubleshooting of end-user systems
- Championed creation and maintenance of knowledge articles to improve training efficiency and consistency
- Conducted regular system backups to ensure data integrity and availability
- Supported Apple mobile devices, including MobileIron troubleshooting and activation
- Configured and supported Cisco VoIP services using Call Manager and Unity.
Senior Help Desk Technician
Cheyanne Mountain Air Defense
Colorado Springs
09.2015 - 01.2016
- Spearheaded the creation of comprehensive Help Desk manuals to retain institutional knowledge and accelerate onboarding
- Maintained and updated support records and tracking databases
- Provided Tier I–II technical support for hardware, software, and network issues
- Supported installation, maintenance, and repair of end-user systems and equipment
Tier I/II
NORAD and USNORTHCOM
Colorado Springs
07.2014 - 09.2015
- Provided Tier I–II support for classified and unclassified systems, including workstation imaging and user account administration
- Supported hardware and software tracking and installation projects
- Supported secure mobile devices, including BlackBerry and iOS platforms
IT Specialist
US Army
05.2007 - 05.2013
- Supported and maintained enterprise network infrastructure serving 5,000+ users across multiple installations
- Built and deployed a complete network from the ground up during Balikatan 2010, ensuring full operational connectivity
- Administered and maintained Windows Server environments, including routine security updates and patching
- Served as a senior server technician for a medical network environment and led a 12-person team during operations
- Trained 100+ users on secure system usage and operational procedures
- Maintained accountability for network and server equipment with zero asset loss.
Education
Bachelor of Science (B.S.) - Computer Science: Software Engineering
Colorado Technical University
Colorado Springs, CO06.2023
High School Diploma -
Potomac Senior High School
Dumfries, VA06.2007
Skills
- Microsoft Intune
- SCCM
- Group Policy
- Git
- GitHub
- VS Code
- Azure AD
- M365 Admin Center
- REST APIs
- Python
- React
- PowerShell
- Batch
- CMD
- Windows OS
- Active Directory
- Exchange
- Office 365
- VPN
- TCP/IP
- DNS
- DHCP
- Remote Desktop
- Agile
- Scrum
- ITIL
- Waterfall
- Troubleshooting
- Documentation
- Cross-functional collaboration
- User Training
Certification
- Certified ScrumMaster, 06/01/24
- ITIL v3 Foundations, 06/01/17
- HDI Customer Service Representative, 12/01/16
- CompTIA Security+ CE, 06/01/14
- CompTIA Server+, Iron Horse University, Colorado Springs, CO, 06/01/12
- CompTIA A+, Iron Horse University, Colorado Springs, CO, 05/01/12
- Certificate Administrator, Camp Pendleton, California, 08/01/11
- Management and Leader Course, Wheeler Army Airfield, Hawaii, 12/01/09
- Information Technology, AIT, Army Signal Corps, Fort Gordon, 12/01/08
- High School Diploma, Potomac Senior High School, Dumfries VA, 06/01/07
- ScrumMaster
- ITIL
- HDI
- Server+
- A+
Key Highlights
- Automated IT workflows with PowerShell, reducing manual task time by 40%.
- Led three major refresh projects as Scrum Master, delivering all ahead of schedule.
- Created SOPs and technical documentation adopted firmwide to standardize IT processes.
Timeline
Lead End User Analyst
Morrison & Foerster
11.2023 - Current
Senior End User Analyst
Morrison & Foerster
12.2021 - 11.2023
IT Desktop Support Specialist
Baker Botts
05.2019 - 12.2021
Desktop Support Tier II
City of Colorado Springs
03.2016 - 03.2019
Senior Help Desk Technician
Cheyanne Mountain Air Defense
09.2015 - 01.2016
Tier I/II
NORAD and USNORTHCOM
07.2014 - 09.2015
IT Specialist
US Army
05.2007 - 05.2013
Bachelor of Science (B.S.) - Computer Science: Software Engineering
Colorado Technical University
High School Diploma -
Potomac Senior High School