Matt Bowman
Saint Louis,MO
Summary
Dynamic Senior Customer Success Associate at CT Corporation, adept at fostering client relationships and achieving over 90% satisfaction. Skilled in compliance management and effective communication, I excel in resolving issues and managing extensive client accounts, ensuring timely service delivery and enhancing customer loyalty through strategic upselling and personalized support.
Overview
8
8
years of professional experience
Work History
Senior Customer Success Associate
CT Corporation - Wolters Kluwer
11.2022 - Current
- Cultivating strong client relationships through personalized Registered Agent services, and prompt issue resolution.
- Achieving over 90% customer satisfaction in feedback surveys.
- Delivering efficient service for report filings, business registrations, and billing inquiries, adhering to a 3-hour response metric.
- Managing 500-800 Small Business to Mid-Market client accounts, balancing ongoing and ad-hoc activities effectively.
- Collaborating with cross-functional teams to ensure businesses' annual reporting compliance obligations are met.
REALTOR
Janet McAfee
09.2020 - Current
- Luxury Homes Certification
- Licensed residential sales with Janet McAfee, largest independent luxury real estate firm in St. Louis area.
- Achieved first personal sale within 3 months of sign-on, surpassing industry average.
- Maintaining an average personal sale price of $350,000, exceeding local market average.
Licensed Life & Health Insurance Producer
Independent
09.2019 - 05.2020
- Obtained Illinois licenses in life and health insurance to provide comprehensive coverage options.
- Completed courses in annuities, long term care, and investments to enhance client consultation capabilities.
Intern
L3 Corporation
06.2018 - 09.2018
- Managed multifaceted projects including market research, preparing client marketing materials, calling prospective tenants, touring with company real estate managers, assessing properties.
- Identified new market potential in central corridor for 3 future locations of an undisclosed client.
- Commercial Real Estate focus
Education
Bachelor of Science - Business Administration, Finance & Economics
University of Missouri
Columbia, MO05.2019
Skills
- Client relationship management
- Cross-functional collaboration
- Issue resolution
- Compliance management
- Account management
- Customer feedback analysis
- Negotiation skills
- Sales strategies
- Effective communication
- Problem solving
- Attention to detail
- Upselling strategies
- Time management
- Client relationship building
- CRM software expertise
- Customer consulting
- De-escalation techniques
- Call center experience
Timeline
Senior Customer Success Associate
CT Corporation - Wolters Kluwer
11.2022 - Current
REALTOR
Janet McAfee
09.2020 - Current
Licensed Life & Health Insurance Producer
Independent
09.2019 - 05.2020
Intern
L3 Corporation
06.2018 - 09.2018
Bachelor of Science - Business Administration, Finance & Economics
University of Missouri