Summary
Overview
Work History
Education
Skills
Timeline
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Matt Bressers

Overland Park,KS

Summary

Strategic customer success leader with 15+ years of experience scaling high-performing teams and driving enterprise client growth in the healthcare technology sector. Proven track record of developing and executing customer success strategies that increase revenue, improve retention, and enhance client satisfaction. Demonstrated expertise in coaching teams, managing complex stakeholder relationships, and delivering exceptional results in high-growth environments.

Overview

9
9
years of professional experience

Work History

Director, Client Relationships

Oracle Health
Kansas City, Missouri
03.2021 - Current
  • Provide oversight, strategic direction, leadership, and recommendations to nine Client Accountable Executives serving over 60 community, rural hospitals, and health systems.
  • Boost overall revenue and client retention by pinpointing issues, devising strategic road mapping, and selling whitespace.
  • Propelled $35M sales plan attainment, with 40% stemming from net-new revenue contracts in 2024.
  • Partner with C-suite and executive stakeholders to realize value across the client lifecycle, from the project through to stabilization, and optimization.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Manager, Client Relationships

Cerner Corporation
Kansas City, Missouri
01.2018 - 04.2021
  • Brainstormed and provided leadership, strategic direction, and development for six Client Accountable Executives across 40 community and rural hospitals and health systems.
  • Drove a common vision for success, optimized the current and future roadmaps, and concentrated on defining results, while generating value and exerting influence over varied stakeholder groups, both within and outside the organization.
  • Administered and maintained more than $25M in annual revenue, with greater than 30% of the sales quota generated through revenue growth opportunities, and 98% client retention.

Client Results Executive

Cerner Corporation
04.2016 - 12.2017
  • Spearheaded all aspects of relationship management for six community and rural hospitals, and health systems across a multi-state region.
  • Ensured client satisfaction, value identification and realization, escalations, and long-term strategic partnership development.
  • Awarded 'Cerner Masters' for the top 100 associates across the company for outstanding achievements in client advocacy, client retention, and service delivery.
  • Achieved sales goals of $7M, with net-new revenue contracts accounting for 30% of the total.

Education

Bachelor's degree - Finance, Accounting

Oklahoma State University
Stillwater, OK
01.2000

Skills

  • Strategic Planning and Execution
  • Client Relationship Management
  • Team building and leadership
  • Exceptional customer service
  • Revenue and Growth Maximization
  • Data analysis
  • Stakeholder engagement
  • Key performance indicators
  • Contract negotiation
  • Forecasting
  • Training and mentoring
  • Cross-functional team leadership

Timeline

Director, Client Relationships

Oracle Health
03.2021 - Current

Manager, Client Relationships

Cerner Corporation
01.2018 - 04.2021

Client Results Executive

Cerner Corporation
04.2016 - 12.2017

Bachelor's degree - Finance, Accounting

Oklahoma State University

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Matt Bressers