Team Lead
LasikPlus
Kenwood, Ohio
07.2006 - Current
- Coached team members in techniques necessary to complete job tasks.
- Led team of 20 members while providing exceptional customer service.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Implemented new working processes which delivered continued improvements.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
