MATT BUCHANAN
Kalamazoo,MI
Summary
With a proven track record at Precision XPO, I enhanced dispatcher productivity through standardized procedures and negotiation skills. Expert in dispatch software and adept in staff training, my approach boosts efficiency and compliance. My focus on continuous learning and strong communication fosters exceptional team and customer relations. Experienced in fast pace production and warehouse positions.
Overview
8
8
years of professional experience
Work History
Machine Operator
Green Bay Packaging
09.2024 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Trucking Dispatcher Supervisor
Precision XPO
06.2021 - Current
- Improved dispatcher productivity by implementing standardized procedures for handling common scenarios encountered on the job.
- Processed paperwork accurately and efficiently to maintain compliance with industry regulations and standards.
- Negotiated rates with carriers to secure competitive pricing for clients without compromising service quality.
- Ensured accurate documentation was maintained at all times by regularly auditing records related to shipments.
- Stayed informed about industry trends and best practices, participating in professional development opportunities to enhance personal skills and knowledge.
- Developed training materials for dispatchers to improve their skills in communication, problem-solving, and decisionmaking.
Fork Truck Operator
Graphic Packaging International
05.2018 - 06.2021
- Maintained a safe work environment by adhering to all safety protocols and reporting potential hazards promptly to management.
- Ensured accurate inventory levels by conducting routine cycle counts and updating the warehouse management system accordingly.
- Kept detailed records of daily work activities, equipment inspections, and incidents reports as required by company policy or regulatory guidelines.
Stand-Up Forklift Operator
JBS Beef Plant
05.2017 - 06.2018
- Reduced workplace accidents with thorough safety checks of forklift equipment before each shift.
- Received cargo by lifting and moving it using hand trucks and pallet jacks.
- Performed daily maintenance tasks on stand-up forklifts to ensure optimal functionality, prolonging equipment lifespan.
- Increased warehouse efficiency by operating stand-up forklifts to manage inventory and load/unload products.
Education
Associate Of Business Administration - Business Administration And Management
Kellogg Community College
Battle Creek, MISkills
- Strong Communication Skills
- Dispatch Software Familiarity
- Continuous Learning
- Employee Relations Management
- Documentation and paperwork
- Customer Relations
- Staff Training and Development
- Employee Management
- Warehousing environments
- Call center environments
- Customer Service
- Multitasking Abilities
- Excellent Communication
Accomplishments
- Supervised team of 6 staff members.
- Managed a database of over 50,000 clients effectively, which improved relationships and drove business success.
- Established long-term relationships with several lucrative clients through extensive listening, customer engagement, and a positive attitude, which resulted in more dollars per mile for our dispatchers.
Timeline
Machine Operator
Green Bay Packaging
09.2024 - Current
Trucking Dispatcher Supervisor
Precision XPO
06.2021 - Current
Fork Truck Operator
Graphic Packaging International
05.2018 - 06.2021
Stand-Up Forklift Operator
JBS Beef Plant
05.2017 - 06.2018
Associate Of Business Administration - Business Administration And Management
Kellogg Community College
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