Matt Caprice
Scottsdale
Summary
Strategic Product & Operations Specialist with expertise in process automation, product implementation, and customer success. Proven ability to drive operational efficiency, optimize workflows, and spearhead revenue-generating initiatives. Adept at leading cross-functional teams, managing high-impact projects, and improving digital operations through automation and strategic problem-solving. Passionate about scaling business operations, enhancing client experiences, and leveraging technology for efficiency.
Overview
2
2
years of professional experience
Work History
Client Activation and Support Team Lead
DAS Technology
08.2023 - Current
- Drove $6M in annualized revenue by leading activations for the 2024 General Motors reputation renewal campaign, supporting $500K+ in Monthly Recurring Revenue (MRR).
- Managed onboarding for 500+ clients, generating over $370,000 in order-product revenue, ensuring seamless product setup and 3rd-party integrations (Google, Facebook, Yelp, CDK, Twilio).
- Spearheaded process automation, designing VBA-powered tools that cut manual effort by 40%, improving operational efficiency and communication across departments.
- Orchestrated cross-functional collaboration between Sales, Client Success, Product, and Media Operations, leading weekly activation syncs to align strategy.
- Product Subject Matter Expert (SME) for Meta & Google Business Profiles, developing company-wide best practices for admin recovery and page management.
- Optimized financial operations, conducting monthly vendor audits (CDK, Authenticom, Vendasta), ensuring accurate billing and reducing discrepancies.
- Trained & mentored new hires, enhancing onboarding through DAS’s Scout Program.
Education
Bachelor of Science - Business Entrepreneurship
Arizona State University
Tempe, AZ05-2023
Skills
✅ Product & Operations Management – Strategy, implementation, and execution
✅ Process Automation & Data Optimization – Excel VBA, Macros, CRM Integrations
✅ Client Success & Stakeholder Management – Customer engagement & retention
✅ Technical Systems & API Integrations – Microsoft Dynamics, Twilio, Google APIs
✅ Strategic Decision-Making – Leveraging data insights to drive efficiency
✅ Cross-Functional Leadership – Aligning teams across sales, support, & product
Awards & Recognition
🏆 Values Award (2024) – Recognized as top-performing CAST team member for outstanding impact.
🏆 Top WIT (Whatever It Takes) Award (2024) – Most recognized employee for problem-solving, ownership, and client impact.
🏆 Scout Program Ace – Awarded for mentoring new hires & optimizing onboarding processes.
Timeline
Client Activation and Support Team Lead
DAS Technology
08.2023 - Current
Bachelor of Science - Business Entrepreneurship
Arizona State University
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