Matt Clauson
Chicago,IL
Summary
Effective at creating and optimizing training programs for new, professional, supervisory and management positions. Excellent communicator, multitasker and problem-solving abilities. Advanced skills in software packages with in-depth understanding of training requirements for different departments and levels.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Training Director
Smithereen Pest Management
Niles, IL
04.2023 - 09.2024
- Developed and implemented training programs to ensure employees had the necessary skills to perform their job duties.
- Conducted regular assessments of existing training programs to identify areas for improvement and development opportunities.
- Provided feedback and guidance on employee performance to supervisors and managers.
- Created, edited, and updated course materials for all training sessions.
- Assisted in the development of onboarding processes for new hires.
- Maintained a database of all employees' training records including certifications and qualifications.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Consulted with senior leaders to develop and execute strategy and provide regular updates.
Operations Manager
Smithereen Pest Management
Chicago, IL
10.2017 - 04.2023
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Oversaw 50% growth in the branch during my time as manager
- Motivated and evaluated personnel for performance improvement and goal achievement.
Service Manager
Smithereen Pest Management
Chicago, IL
10.2010 - 10.2017
- Consistently upheld exceptional standards for renowned clientele.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Monitored service performance metrics to identify areas of improvement.
- Worked with company leadership on special projects, utilizing my pest control technical skills.
- Aided in company protocol development.
Certified Pest Control Technician
Smithereen Pest Management
Chicago, IL
04.2007 - 10.2011
- Acquired dual IDPH certifications for Food Handling and Insects/Rodent control, showcasing technical knowledge.
- Utilized hospital knowledge to create effective Bedbug protocols
Route Service Manager
Decorative Designs, Inc.
Minneapolis, MN
09.2000 - 10.2006
- Created and maintained schedules for route technicians.
- Conducted regular meetings with team members to review performance objectives, discuss challenges, and provide feedback.
- Resolved customer complaints or escalated them as necessary.
- Evaluated the performance of each technician on a regular basis and provided feedback when needed.
- Identified areas for improvement in operational processes and worked collaboratively with management to implement solutions.
Education
Bachelor of Science - Biology
St. Cloud State University
Saint Cloud, MN05-1995
Skills
- BCE - Board Certified Entomologist
- AIB Certified in Food Processing
- IDPH certified in General, Insects & Rodents, Food Handling
- Program implementation
- Leadership training
- Coaching and Mentoring
- Technical training
- Business Planning
- Financial Management
- Contract Management
- Performance reporting
- Customer Service
- P&L Management
- Customer Retention
- Team Leadership
Certification
- B.C.E. - Board Certified Entomologist
- AIB Certified in Food Processing
- IDPH Certified in General Pest, Food Handling, Insects & Rodents
- MRA Certification in Principles of Management
- Wisconsin Dept of Ag. Commercial Pesticide Applicator
Accomplishments
- Smithereen - Manager of the Year - 2022
- Smithereen - Most Technical Knowledge - 2016
Affiliations
- Urban Gardening
- Cooking
- Woodworking
- Camping/Hiking
References
References available upon request.
Timeline
Training Director
Smithereen Pest Management
04.2023 - 09.2024
Operations Manager
Smithereen Pest Management
10.2017 - 04.2023
Service Manager
Smithereen Pest Management
10.2010 - 10.2017
Certified Pest Control Technician
Smithereen Pest Management
04.2007 - 10.2011
Route Service Manager
Decorative Designs, Inc.
09.2000 - 10.2006
Bachelor of Science - Biology
St. Cloud State University
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