Adaptable and results-driven operations leader with over 10 years of experience in retail, service, and mechanical industries. Proven track record of turning around underperforming locations, developing strong teams, and driving business success through effective leadership and hands-on problem solving. Seeking a long-term opportunity to grow within a stable and forward-thinking company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Southern Tire Mart at Pilot
01.2023 - Current
Oversaw high-volume shop operations, including staff management, inventory control, and customer satisfaction.
Managed all aspects of store operations: employee scheduling, training, equipment maintenance, safety compliance, and P&L performance.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
Tire Care General Manager
Loves/Speedco
09.2015 - 01.2023
Promoted from Shift Manager to Tire Care GM within 18 months due to performance and leadership.
Oversaw high-volume shop operations, including staff management, inventory control, and customer satisfaction.
Successfully led the turnaround of underperforming stores across several states, improving staffing, efficiency, and revenue.
Selected by regional leadership to assist with special projects, new store launches, and emergency staffing solutions.
Managed all aspects of store operations: employee scheduling, training, equipment maintenance, safety compliance, and P&L performance.
Consistently exceeded company expectations and played a key role in mentoring new managers.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Shift Leader
Loves Travel Stop
12.2013 - 09.2015
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Supervised daily store operations and ensured team stayed on task and delivered excellent customer service.
Assisted with training new employees and enforcing company policies and safety protocols.
Demonstrated leadership and dependability that led to rapid promotion.
Education
Reading High School
Reading
05-2013
CAD Engineering
Hillsdale Tech Center
Hillsdale, MI
05-2013
Mobile App Development, Cisco Networking, Hardware
Jackson Area Career Center
Jackson, MI
10-2012
Skills
Team Leadership & Supervision
In-depth Knowledge of Tire Maintenance & Mechanical Repairs
Great attention to detail
Cash Handling & Inventory Control
Customer Service Excellence
Recruiting and Staffing
Staff Development
Facility & Equipment Maintenance
Multi-Location Operations Support
Effective Coaching Leader & Mentor
Microsoft Office (Excel, Word, Ect)
Fast Learner Reliable Goal-Oriented
Accomplishments
Adapted quickly to new tools, technologies, and work environments, enabling seamless transitions across multiple job sites and roles.
Maintained consistently high energy and productivity levels, contributing to team efficiency and positive workplace morale even under demanding conditions.
Proven leader trusted by supervisors and peers to manage tasks independently, prioritize safety, and mentor junior team members in high-pressure environments.
Delivered over 12 years of hands-on experience in tire services, including mounting, balancing, flat repairs, rotations, and inventory control, with a focus on speed and accuracy.
Diagnosed and resolved mechanical issues efficiently, reducing vehicle downtime and increasing customer satisfaction through clear communication and quality service.
Willingly relocated and traveled as needed to meet company demands, showing flexibility and commitment to organizational goals.
Certification
Valid Driver’s License (State of Ohio)
609 Certified
Timeline
General Manager
Southern Tire Mart at Pilot
01.2023 - Current
Tire Care General Manager
Loves/Speedco
09.2015 - 01.2023
Shift Leader
Loves Travel Stop
12.2013 - 09.2015
Reading High School
CAD Engineering
Hillsdale Tech Center
Mobile App Development, Cisco Networking, Hardware