Matt DelVecchio
Dover
Summary
Accomplished Relationship Manager with a proven track record at First Citizens Bank, adept in relationship building and management, and proficient in Salesforce. Excelled in enhancing customer retention and exceeding sales targets through exceptional communication and time management. Achieved significant sales goals by leveraging industry insights and fostering key client relationships.
Overview
7
7
years of professional experience
Work History
Relationship Manager
First Citizens Bank
06.2023 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Enterprise Manager
First Citizens Bank
10.2019 - 06.2023
- Conducted thorough market research to stay informed about industry trends, competitor strategies, and emerging technologies.
- Established long-term relationships with key clients through effective communication, negotiation, and relationship management.
- Enhanced customer retention rates by consistently delivering exceptional service throughout the entire sales cycle.
- Consistently met or exceeded sales targets by proactively managing sales pipeline and ensuring timely follow-ups on leads.
Assistant Manager
Enterprise Rent-A-Car
06.2018 - 06.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Education
Bachelor of Science - Kinesiology: Sport Studies
University of New Hampshire
Durham, NH05-2017
Skills
- Salesforce
- Microsoft Office
- Client relationships
- Relationship building and management
- Excellent communication
- Time management
- Attention to detail
- Flexible and adaptable
Timeline
Relationship Manager
First Citizens Bank
06.2023 - Current
Enterprise Manager
First Citizens Bank
10.2019 - 06.2023
Assistant Manager
Enterprise Rent-A-Car
06.2018 - 06.2019
Bachelor of Science - Kinesiology: Sport Studies
University of New Hampshire
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