Summary
Work History
Education
Skills
Certification
Additional Information
Forging
Community Organizer
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Matt Derr

Bastrop,TX

Summary

Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver.

Work History

Data Entry Lead

Tri Recycling
  • Produced over 50 monthly reports using advanced Excel spreadsheet functions.
  • Utilized 3 data visualization tools to effectively communicate business insights.
  • Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
  • Enhanced data accuracy by implementing quality control measures and streamlining data entry processes.
  • Reduced turnaround times for urgent requests by prioritizing tasks based on project deadlines and resource availability.



Service Manager

High Country Automotive
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Managed mutliple teams of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Monitored inventory levels and placed orders to replenish stock.

Auto Parts Specialist

Sames Motor Company
  • Developed a loyal customer base by consistently delivering exceptional service and support during every interaction.
  • Tracked parts use and charged items to customer accounts for billing.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Issued parts to technicians to complete customers' repairs.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Increased store revenue by cross-selling products and upselling services to customers.

Service Manager

Collision Fix Unlimited
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.

Education

2 Years of Computer And Information Sciences

Texas State University
San Marcos, TX

Skills

  • Computer Assembly
  • Hardware and software installation
  • Technical Support
  • Multitasking and Organization
  • Problem-Solving
  • Critical Thinking
  • Customer Service Management
  • Conflict Resolution
  • Documentation And Reporting
  • Cost Estimates
  • Project Management

Certification

  • CNP - Certified Notary Public, High Country Automotive
  • Certified State inspector, High Country Automotive

Additional Information

Performed computer system, software and peripheral installation, maintenance, troubleshooting and repair to achieve nonstop availability. Identified hardware issues caused by component failures using approved diagnostic tools. Built and repaired Office and Gaming computers according to schedule.

Forging

Positions, aligns, fits, and welds parts together. Designs and constructs templates and fixtures according to job order, verbal instructions, and blueprints. Verifies conformance of workpiece to specifications, using square, ruler, and measuring tape.

Community Organizer

Worked in partnership with players, organizing schedules, time management, creativity, deadlines, and multitasking. The master also has the ability to convincingly voice characters in a dungeons and dragons campaign. Effectively communicate the story while managing the technical side of the virtual tabletop gaming platform.

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Matt Derr