Matt Dicent
Clinton
Summary
Results-oriented Security Officer with a proven track record of maintaining a secure environment and preventing unauthorized access. Implemented a new security protocol that led to a 15% decrease in security incidents within six months. Skilled in conducting thorough security checks and inspections to identify and address vulnerabilities. Collaborated effectively with law enforcement, resulting in a 30% increase in successful case resolutions. Strong dedication to ensuring the safety and protection of individuals and property.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Marriot Hotel
Oxon Hill
12.2023 - 07.2025
- Ensured guest satisfaction by resolving inquiries and complaints promptly and effectively.
- Coordinated with housekeeping to maintain cleanliness and readiness of guest rooms.
- Provided comprehensive information on local attractions to enhance guest experiences.
- Delivered exceptional service during check-in and check-out processes.
- Answered customer inquiries with accurate, detailed product and service information.
Security Officer
- Monitored premises, detecting and preventing unauthorized access and ensuring safety protocols were followed.
- Implemented a new security protocol which resulted in a 15% decrease in security incidents over the course of six months.
- Conducted regular security checks and inspections, identifying and addressing any vulnerabilities in the security system.
- Collaborated with law enforcement to investigate incidents, resulting in a 30% increase in successful case resolutions.
Firefighter
- Responded to emergency calls to extinguish fires, perform search and rescue operations, and administer first aid to victims.
- Conducted regular inspections of fire equipment and facilities to ensure compliance with safety regulations.
- Participated in ongoing training exercises to maintain and improve firefighting skills.
- Collaborated with team members to effectively and efficiently control and extinguish fires in high-pressure situations.
Education
High School Diploma -
Gwynn Park Highschool
13800 Brandywine Rd, Brandywine, MD 2061305-2023
Skills
- Security protocol implementation
- Premises monitoring
- Security inspections
- Law enforcement collaboration
- Incident investigation
- Customer service
- Effective communication
- Problem solving
Hobbies and Interests
- Exploring distant lands
- Getting lost in a good book
- Capturing moments
- Feeling the music
- Every kind of sport
Education and Training
other
Personal Information
Date of Birth: 01/15/05
Ethnicity
African-American
Timeline
Customer Service Representative
Marriot Hotel
12.2023 - 07.2025
Security Officer
Firefighter
High School Diploma -
Gwynn Park Highschool
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