Matt Di Tommaso
Remote phone Sales and Customer Service
Las Vegas,NV
Summary
Talented and driven former Wall St professional with 30 years of experience in sales and customer service. I have been working remotely for 10 years now and have a home office, high speed internet, headset etc and I'm familiar with most CRM's and computer dialers. I've sold everything over the phone from financial products, to cars and RV's, online ad space, MCA loans for businesses, tax relief programs, alarm systems, gold, silver, oil and gas, movie deals, IRA managed accts .. you name it I probably sold it.
Charged with raising money, generating commissions, and closing deals over the phone and customer service. When I worked as a broker on Wall Street I raised over a half a million dollars in new equity each month for decades, and was promoted to VP and National Accounts Sales Manger responsible for our 228 branch offices around the country. After I left Wall Street I've been working remotely in sales and custom service in different spaces.
Out of college I worked on the floor of the COMEX in the World Trade Center in the gold and silver trading pits. Possesses effective combination of phone selling closing, customer service, that consistently contribute to operational objectives in ANY space. Held Series 3 (NFA # 0206589) and registered commodity trading advisor (NFA #0311018) and certificate of ethics form Chicago Mercantile Exchange. I have an AS in Hotel and Restaurant Management and an AS from The New York Institute of Finance.
I worked full time at the Stardust Hotel/Casino Sports & Race Book in Las Vegas as a ticket writer and cashier while attending college in the 1980's at UNLV. In my free time I volunteer at an Animal Shelter in Las Vegas.
Overview
43
43
years of professional experience
Work History
Gold Broker
Golden Crest Metals
05.2025 - 08.2025
- Handled high-volume telemarketing operations with expert use of client management software and compute dialing.
- Made 300+ cold calls a day looking for new business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Gold Broker
Professional Coin Galleries
02.2022 - 05.2024
- Took in-bound and made 300+ outbound calls looking for new business and customer service.
- Established strong relationships with clients, enhancing loyalty through personalized service and expert advice.
- Called prospective customers in designated market area to qualify leads.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Phone Salesman/Owner
RV & Auto Sales LLC.
03.2010 - 01.2022
- Developed effective sales strategies to enhance customer engagement and drive sales growth.
- Trained and mentored new team members in phone sales techniques and product knowledge.
- Boosted customer satisfaction by providing personalized phone sales consultations and product
recommendations - Utilized CRM systems to track customer interactions and optimize follow-up processes.
- Resolved customer issues promptly and professionally, ensuring their satisfaction while maintaining company policies.
- Established strong relationships with clients, resulting in increased customer loyalty and repeat business.
- Made 300+ cold calls a day looking for new business.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals.
- Built relationships with customers using strong persuasion and active listening skills.
- Developed strong rapport with customers, ensuring an enjoyable shopping experience and promoting brand loyalty.
Phone Salesman
The Seller Networks
09.2004 - 02.2010
- Answered inbound telephone calls from
interested customers to persuasively
discuss offerings. - Maintained high call volume for
increased sales opportunities with
efficient time management skills. - Resolved customer complaints
professionally, maintaining a positive
brand image and fostering loyalty
among clients. - Exceeded monthly sales targets
consistently by implementing strategic
selling techniques. - Made 300+ cold calls a day looking for new business.
- Utilized CRM systems to track sales
leads, customer interactions, and
follow-up tasks efficiently.
Wall Street Broker/ VP & National Sales Director
The Super-Fund Financial Group, Inc.
05.1990 - 05.2004
- As a licensed/registered Series 3commodity/futures broker on WALL
STREET my first responsibility was to close deals and generate commissions by cold calling for new accounts. After becoming the top retail sales broker on the trading desk, was named the National Managed Accounts Sales Director and Senior VP charged with
leading company's 225 branch offices sales force market-making operation project including managing customer inquiries, cultivate new accounts and and trading on our institutional trade desk.
Established strategic sales plans, performed risk management and
conducted extensive investment research to provide clients with
optimum choice, service, and product knowledge, as well as raising new
money each and every month. - Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Mentored junior brokers on industry best practices and regulatory compliance standards.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Managed clients financial portfolios with a focus on risk management and diversification for optimal returns.
- Improved customer satisfaction with prompt and courteous resolution of
inquiries and complaints.
Floor Clerk on Commodity Exchange COMEX
Regal Commodities Inc.
09.1985 - 03.1990
- Initially hired out of college as a floor clerk on the COMEX in the GOLD & SILVER futures pits before promotion to options trading manager with accountability for 24 traders. I was doing arbitrage with our London trading desk in the gold futures pit. Produce risk/position reports and perform comprehensive end of day and monthly analysis..observe trader activity throughout the day responsibilities include management of proprietary accounts in high-volume, error-free environment.
- Provided exceptional customer service by addressing concerns and resolving issues promptly.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed high-volume calls while maintaining professionalism and accuracy in responses.
Sports Book & Race Book Ticket Writer and Cashier
Stardust Hotel and Casino
02.1983 - 09.1985
- Wrote bets and cashed winning tickets in the sports and race books.
- Maintained a professional demeanor under pressure, effectively handling difficult customer interactions with tact.
- Provided support in resolving ticket-related issues and ensuring customer satisfaction.
- Assisted guests with inquiries, providing exceptional customer service to enhance guest experience.
Education
Associate of Science - Finance
New York Institute of Finance
NYC 03-1987
Associate of Science - Hotel & Restaurant Management
UNLV
Las Vegas, NV06-1985
Business Administration And Management
Pace University
New York (City), NY10-1982
Skills
Remote sales & customer service:
- Customer relations
- Call center experience
- Computer proficiency
- Master salesman
- Business growth
- Complaint handling
- Professional telephone demeanor
- Familiar with most CRM's & dialers
- Home office, headset-high speed internet etc
Timeline
Gold Broker
Golden Crest Metals
05.2025 - 08.2025
Gold Broker
Professional Coin Galleries
02.2022 - 05.2024
Phone Salesman/Owner
RV & Auto Sales LLC.
03.2010 - 01.2022
Phone Salesman
The Seller Networks
09.2004 - 02.2010
Wall Street Broker/ VP & National Sales Director
The Super-Fund Financial Group, Inc.
05.1990 - 05.2004
Floor Clerk on Commodity Exchange COMEX
Regal Commodities Inc.
09.1985 - 03.1990
Sports Book & Race Book Ticket Writer and Cashier
Stardust Hotel and Casino
02.1983 - 09.1985
Associate of Science - Finance
New York Institute of Finance
Associate of Science - Hotel & Restaurant Management
UNLV
Business Administration And Management
Pace University