Matt Donez

• Grilled meats and seafood to customer specifications.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
• Trained new staff in front-of-house procedures, customer relations, and cleaning.
• Established lasting relationships with customers by delivering catering orders on time, interacting professionally, and responding promptly to questions.

• Created identical dishes numerous times daily with consistent care, attention to detail and quality.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

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• Developed strong working relationships with staff, fostering a positive work environment.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Improved customer satisfaction by addressing and resolving complaints promptly.

• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

• Helped with office tasks including taking messages, scanning documents and answering phone inquiries.
• Maintained clean, neat and operational facilities to serve all program needs.

• Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
• Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
• Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
• Distributed food to team members with efficiency in high-volume environment.

• Provided primary customer support to internal and external customers in fast-paced environment.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.