Matt English
North Aurora,IL
Summary
Dynamic leader with a proven track record at Target, enhancing team performance and customer satisfaction through effective operations management and leadership. Specializes in fostering team development and executing business strategies, resulting in improved service delivery and engagement. Expert in conflict resolution and training, driving significant advancements in guest loyalty, team collaboration and business growth.
Overview
5
5
years of professional experience
Work History
Executive Team Leader GM & Food and Beverage
Target
04.2023 - Current
- Improved overall team performance with regular coaching, training, and employee development initiatives.
- Oversaw daily operations, ensuring adherence to regulatory requirements, organizational policies, and continuous business growth
- Managed risk effectively through proactive identification of potential issues and implementation of mitigation strategies.
- Ability to interpret instructions, reports, and information in order to make individual and team decisions.
- Knowledge of how to engage and collaborate with partners in decision making when needed.
Executive Team Leader Service and Engagement
Target
05.2021 - 04.2023
- Established consistent guest loyalty initiatives for continuous improvement focused on the front of store experience.
- Knowledge of guest service fundamentals and experience building.
- Managing a guest-first-culture, ability to solve for unique guest needs and managed an increased importance on guest service interactions.
- Lead and created a service culture that prioritizes the guest service experience by model, training, and coaching expectations to deliver the service standard and meet sales goals.
Service and Engagement Team Leader
Target
05.2019 - 05.2021
- Set performance expectations for the team, monitoring progress towards guest loyalty goals and providing constructive feedback as needed.
- Empowered team members by delegating service responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members and guests, fostering a positive and collaborative work environment for all.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Bachelor of Science - Human Resources Management
Illinois State University
Normal, IL05.2019
Skills
Goals and performance execution
Operations Management
Team Development
Training and Development
Business development and planning
Leadership
Timeline
Executive Team Leader GM & Food and Beverage
Target
04.2023 - Current
Executive Team Leader Service and Engagement
Target
05.2021 - 04.2023
Service and Engagement Team Leader
Target
05.2019 - 05.2021
Bachelor of Science - Human Resources Management
Illinois State University
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