Matt Erickson
Plano,Texas
Summary
IT Professional with over [20] years in Information Technology and 3 years focused on firewall management, telephony systems, routing, switching, and WebEx collaboration solutions. Proven ability to ensure high availability, performance, and security. Adept at troubleshooting and resolving network issues, with strong analytical and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Network Engineer
Independent Financial
11.2021 - Current
- Monitor network performance using tools like SolarWinds and LogicMonitor, ensuring optimal operation
- Manage and maintain Palo Alto Firewalls, troubleshooting and creation of new policies
- Implement and manage Cisco WebEx collaboration tools, ensuring seamless communication and meeting experiences including annual townhall meetings
- Cisco Unified CM Administration, including all MACD requests for onboarding and troubleshooting of phone and Unity systems
- Responsible for reporting all outages and ticket creation with vendors to reduce downtime.
- Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Reviewed technical specifications from clients and vendors to confirm adequacy, accuracy and functionality.
DESKTOP SUPPORT LEAD
Independent Financial
10.2019 - 10.2021
- Primary desktop point of contact at Corporate Headquarters
- Create and maintain current laptop image
- Manage licensing for Microsoft and Adobe products
- Support all Audio Visual (Webex Roomkits, Solstice).
SENIOR DESKTOP SUPPORT ANALYST
LegacyTexas
01.2008 - 01.2019
- Primary technical contact for all Board Members, Executives and back office employees housed out of the Corporate Headquarters facilities
- Manage and maintain Symantec Endpoint Encryption Server
- Responsible for patch management of all desktops, laptops and Macs
- VDI creation using VMware vSphere.
Skills
- Networking: Routing (BGP) Switching (VLAN)
- Palo Alto Firewalls PA-5410, PA-440, PA-220 and Panorama management system
- Protocols: TCP/IP, DNS, DHCP, SNMP
- Tools: Wireshark, SolarWinds, LogicMonitor, Cisco DNA Center
- Operating Systems: Windows, Linux
- Telephony: VoIP, Cisco Unified Communications, Unity, UCCX
- Other: Network Security, VPN, QoS, MPLS-VMware vSphere
- Cisco Webex Control Hub
- Cisco ISE (Identity Services Engine)
- Collaboration: Cisco WebEx, Microsoft Teams, Zoom
- Wireless networks troubleshooting
Timeline
Network Engineer
Independent Financial
11.2021 - Current
DESKTOP SUPPORT LEAD
Independent Financial
10.2019 - 10.2021
SENIOR DESKTOP SUPPORT ANALYST
LegacyTexas
01.2008 - 01.2019