Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Matt Esquivel

Covington,LA

Summary

Dynamic leader with a proven track record at Chick-fil-A, excelling in guest relations and staff management. Spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. Skilled in conflict resolution and food safety compliance, contributing to top-tier guest satisfaction scores and profitability improvements.

Professional hospitality leader prepared for managing front-of-house operations. Expertise in optimizing guest experiences and operational efficiency. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in customer service and staff management.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Front of House Director

Chick-fil-A Veterans Memorial
10.2022 - Current
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with Chick-fil-A Veterans' vision.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Performed cash handling activities and secured nightly bank deposits.

Chick-fil-A Field Talent Staff

Chick-fil-A
08.2018 - Current
  • Supervised the execution of new Chick-fil-A restaraunts across the country.
  • Trained and developed new team members and leaders on proper procedures that align with Chic-fil-A standards.
  • Partnered with Chick-fil-A marketing team, growing the brand in emerging markets.

Back of House Director

Chick-fil-A
03.2014 - 09.2022
  • Facilitated seamless communication between front and back of house staff, ensuring smooth operation during peak hours.
  • Implemented systems to eliminate food cost gap ultimately increasing the store's profitability.
  • Developed cross-training programs for back of house staff, increasing versatility and adaptability in various roles.
  • Contributed to chain leading in guest satisfaction score.

Education

Bachelor of Science - Business Administration, Focus On Org. Leadership

Southern New Hampshire University
Hooksett, NH
06-2024

Skills

  • Guest relations
  • Conflict resolution
  • Staff management
  • Hiring
  • Training and coaching
  • Performance evaluation
  • Food safety compliance
  • POS system operations
  • Restaurant operations
  • Health and safety regulations
  • Employee scheduling
  • Time tracking
  • Health department inspections
  • Staff motivation
  • Promotional events
  • Quality standards
  • Customer feedback analysis
  • Policy enforcement
  • Emergency procedures
  • Task delegation
  • Upselling strategies
  • Food costs
  • Inventory tracking
  • Inventory management competency

Accomplishments

  • Achieved 2023 Chick-fil-A Symbol of Success Award

( Goal is 20% sales increase we Achieved 27%)

  • Operator Rookie of the Year Award
  • Team Retention over 50%
  • Achieved in the Top 10% on Food Costs
  • Ranked #1 Drive Thru in Louisiana for multiple months
  • Ranked Top 50 in Drive Thru for Chick-fil-A
  • Maintaining Double Digit Profit Consistantly
  • Leading a $10.8 Million Restaraunt

Certification

  • ServSafe Food Handler's Certification

Timeline

Front of House Director

Chick-fil-A Veterans Memorial
10.2022 - Current

Chick-fil-A Field Talent Staff

Chick-fil-A
08.2018 - Current

Back of House Director

Chick-fil-A
03.2014 - 09.2022

Bachelor of Science - Business Administration, Focus On Org. Leadership

Southern New Hampshire University

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Matt Esquivel