Matthew R. Fetto

• Complete support tickets
• Complete hardware repairs
• Install software for specific users
• Deploy Windows Images using WDS and MDT
• Troubleshooting and triage workstations
• Follow up with client after hardware has been delivered back to them
• Set 500+ users up with Multi Factor Authentication
• Imaged workstations for clients
• Troubleshoot issues, (networking, hardware and software)
• Microsoft 365, Azure, Intune,
• Hook up new computers/monitors
• Configure and setup new printers, set DHCP reservations and add printers using Printix and SimplifyPrinting
• Register phones, assign numbers, and integrate a more organized phone system with structure with Altice\Lightpath and 3CX
• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
• Received training and certification from Datto to host our backups/shadow copies , explain technical functions of backups
• Received training and certification from McAfee Web Gateway, implement white-lists and restrict specific web addresses
• Resolved issues from a eight company Office 365 migration including; Networking issues, File Share issues, and a Remote desktop overhaul
• Setup Azure Virtual Desktop environments across 400+ virtual desktops
• Worked in a multi tenant diverse environment with 900+ users including satellite offices and outsourced companies.

• Contacted customers prior to delivery to confirm and coordinate delivery times
• Practiced safe and secure loading methods to avoid damaging goods
• Submitted receipts and money received from deliveries at the end of each shift
• Communicated customer complaints, requests and feedback to company management
• Completed all documentation neatly and accurately
• When the store was running out of supplies (soup containers, cups, salad bowls, etc.) I would go to the basement and get the necessary amounts required

• Learned all required tasks quickly to maximize performance
• Contributed to team success by completing jobs quickly and accurately
• Ensured safety of riders, prior to operating the ride

• Learned all required tasks quickly to maximize performance
• Contributed to team success by completing jobs quickly and accurately
• Ensured the safety of riders by doing series of checks before operating the ride

Supervisor: Jessica Vanderveen

(908) 278-8895