Matt Finlay
Keystone Clearwater Solutions
Midland
2027
years of professional experience
Dynamic Operations Manager with a proven track record at Keystone Clearwater Solutions, enhancing efficiency and customer satisfaction through strategic initiatives and innovative process improvements. Skilled in budget development and team leadership, I excel in fostering collaboration and driving performance enhancements, ensuring operational excellence and strong client relationships.
Work History
Operation Manager
1 Year 9 Months- Streamlined operational processes to enhance efficiency across multiple departments.
- Implemented strategic initiatives to improve service delivery and customer satisfaction.
- Developed training programs to mentor staff and elevate team performance.
- Oversaw budgeting processes, ensuring alignment with organizational goals and resource allocation.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Facilitated change management efforts, guiding teams through periods of transition and growth.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
Field Supervisor
- Supervised field operations, ensuring compliance with safety protocols and operational standards.
- Coordinated project schedules and resource allocation to optimize workflow efficiency.
- Trained and mentored junior staff on best practices in field procedures and equipment usage.
- Conducted regular inspections to identify potential hazards and implement corrective actions swiftly.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Analyzed operational data to identify trends, driving continuous improvement initiatives within the team.
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Met with customers to resolve issues and build productive relationships.
- Planned and scheduled field activities according to set timelines and order of operations.
- Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
- Implemented best practices in field operations to ensure consistency across all projects under supervision.
- Investigated issues and developed effective solutions.
- Completed site checks and leveraged computerized applications to document or record findings.
- Developed strong rapport with clients through excellent customer service skills and attention to detail on projects.
Education
High School Diploma
Skills
Operational excellence
Business analysis
Organizational development
Safety management
Logistics management
Teamwork and collaboration
Cross-functional coordination
Relationship building
Team leadership
Operations oversight
Operations management
Decision-making
Payroll administration and timekeeping
Customer relations
Performance improvements
P&L management
Budget development
Employee development
Logistics
Customer service management
Employee reviews
Staff management
KPI tracking
Management team building
Desktops
laptops
and mobile devices
Quality assurance
Timeline
Operation Manager
Keystone Clearwater Solutions
02.2025 - CurrentRead More
Field Supervisor
XRI
2017 - 02.2026Read More
San Angelo Central
High School Diploma
Read More